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Resource Number: 16667848
Alternate name: INSTITUTE ON AGING

Friendship Line California operates as both a warmline and as a crisis hotline.
  • Warmline
    • Available for routine phone calls in order to provide support, reassurance, well-being checks, and information and referral for additional care.
  • Crisis line
    • Available to older and disabled adults who may be lonely, bereaved, depressed, and at a higher risk for suicide.

Friendship Line CA offers confidential discussions for people ages 60 years and over and adults with mental and/or physical disabilities who may be lonely, isolated, grieving, experiencing depression, anxiety and/or thinking about death or suicide. Provides emotional support over the phone for incoming calls and for regularly scheduled outgoing calls. 1-800-971-0016


Program Phones:
888-670-1360Toll free
Friendship Line
415-750-4111Business Line
Institute on Aging

Website: www.ioaging.org
Email: friendshiplinestaff@ioaging.org

Program Information
Location: Institute on Aging, 3575 Geary Blvd
San Francisco, CA 94118

Hours of operation
Program Hours:
24-hours a day

Program Hours:

12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM

Description: NA- Service provided via telephone only.
Disabilities Access: NA- Service provided via telephone only.
Mailing Address: Institute on Aging, 3575 Geary Blvd, San Francisco, CA 94118
Service Area:
Defined coverage area:
United States

Program Delivery
Eligibility: Seniors 60 years and older and adults with disabilities. Adults Females Males
Languages: Spanish, English
Application Process: Anyone may contact Institute on Aging for help, but most of the people who need services cannot easily do so on their own, usually because of dementia, frailty or disability. Family (often there is none) may not know where to begin. For these reasons the Institute on Aging welcomes referrals from social workers, discharge planners, physicians and other professionals. Individuals who want to call the Friendship Line are not required to go through a formal application process. They may simply dial our toll free number from anywhere in the US 1-800-871-0016. To arrange for regular outgoing calls, please go through IOA Connect at (415) 750-4111.
Payment methods:
Program Fees: Free
Normal Wait Time: For outgoing emotional support calls, approximately 2 weeks.
Service Area: Nationwide
Defined coverage area:
United States
Volunteering: Volunteer opportunities are available.
Volunteer requirements: Able to work onsite at the San Francisco Institute on Aging facility.
Volunteer duties: Answering Friendship Line calls.

Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
Categorized as:
Friendly Outreach Programs
General Crisis Intervention Hotlines * Older Adults
General Crisis Intervention Hotlines * People With Disabilities/Health Conditions
Mental Health Crisis Lines * Older Adults
Mental Health Crisis Lines * People With Disabilities/Health Conditions
Specialized Information and Referral
Suicide Issues

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Person at the resource who last verified this information:
Last Verified On: 11/22/2023
Last Verified By: 211

Agency Background
Accreditations: Suicide Prevention Crisis Line Accredidation
Tax Status: None or unknown
Legal Status: None or unknown
Funding: Grants, Donations

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