Agency: INSTITUTE ON AGING

Resource Number: 16667843
Alternate name: IOA; Friendship Line

Description
Organization dedicated to enhancing the quality of life for adults as they age by enabling them to maintain their health, well-being, independence and participation in the community.

888-670-1360		Additional toll free number
800-971-0016		Toll free Friendship Line
415-750-4111		Business Line

Website: www.ioaging.org
Email: friendshiplinestaff@ioaging.org

Location information

INSTITUTE ON AGING

Location:

Institute on Aging - Friendship Line, 3575 Geary Blvd
San Francisco, CA 94118 (Map)

Hours of operation

Agency Hours:
Supports a 24-hour, toll-free accredited crisis intervention program for older adults and dependent adults with disabilities. Hours are shown in Pacific Time. Center becomes crisis-only between 9pm and 7am and calls will be screened. 800-971-0016

Agency Hours:
Open: Closed:	Mon 7:00 AM 9:00 PM	Tue 7:00 AM 9:00 PM	Wed 7:00 AM 9:00 PM	Thu 7:00 AM 9:00 PM	Fri 7:00 AM 9:00 PM	Sat 7:00 AM 9:00 PM	Sun 7:00 AM 9:00 PM

Description:

N/A for Friendship Line - Service provided via telephone only

Disabilities Access:

N/A for Friendship Line - Service provided via telephone only

Mailing Address:

Institute on Aging - Attn: Friendship Line, 3575 Geary Blvd, San Francisco, CA 94118

Service Area:

Program Delivery

Eligibility:	Seniors age 60 years and over or dependent adults with disabilities. Adults Females Males

Languages:	English, Spanish
Application Process:	Anyone may contact Institute on Aging for help, but most of the people who need services cannot easily do so on their own, usually because of dementia, frailty or disability. Family (often there is none) may not know where to begin. For these reasons the Institute on Aging welcomes referrals from social workers, discharge planners, physicians and other professionals. Individuals who want to call the Friendship Line are not required to go through a formal application process. They may simply dial our toll free number from anywhere in the US 1-800-871-0016. To arrange for regular outgoing calls, please go through IOA Connect at (415) 750-4111.
Payment methods:
Program Fees:	Free
Documents Required:	None

Normal Wait Time:	For outgoing emotional support calls, approximately 2 weeks.

Service Area:

USA

Defined coverage area:

Volunteering:

Volunteer opportunities are available.
Volunteer requirements: Able to work onsite at the San Francisco Institute on Aging facility.
Volunteer duties: Answering Friendship Line calls.

Custom fields
Disabilities Access - check all that apply	NOT APPLICABLE – service is online or via phone or text

Categorized as:

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Verification
Person at the resource who last verified this information:
Last Verified On:	11/22/2023
Last Verified By:	211

Agency Background

Programs at INSTITUTE ON AGING

FRIENDSHIP LINE CALIFORNIA - IOA

Accreditations:

Suicide Prevention Crisis Line Accredidation

Tax Status:

None or unknown

Legal Status:

None or unknown

Funding:

Grants, Donations

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