Federal agency administers retirement, survivors, disability, and Medicare benefit provisions of the Social Security Act.

Effective January 6, 2025, SSA will highly recommend customers to schedule an appointment for service in field offices, including requests for Social Security cards. SSA encourages customers to become accustomed to our:

• online servicesservices, where many transactions can be completed conveniently and securely, and
• automated services available on our National 800# at 1-800-772-1213.

**Walk-ins to local offices will not be turned away for service who are unable to make an appointment or do not want to make an appointment. Some SSA offices also have minimal to no wait times, and they will still serve customers who walk in.