DSS clients with questions or complaints about benefits must first speak to a DSS Call Center worker. If unsatisfied the client talks to the worker's supervisor, then to the manager of the regional office or suboffice. There are formal appeals procedures for all decisions which the client believes are inaccurate. SAGA clients follow the same procedure.

Requests for an appeal must be in writing. It is not necessary to use a specific form; the letter must include the applicant's name, address, phone number, client identification number, reason the applicant is requesting the hearing, date and signature.

Mail to: Connecticut Department of Social Services - OLCRAH, 11th Floor, 55 Farmington Avenue, Hartford, CT 06105