Customer service center for TANF and food stamp/SNAP recipients who need information about their card or who are having problems accessing benefits - Customer Service is open 24 hours a day, 7 days a week to answer any questions you may have about how to get your benefits. The customer service number is first answered by a computer. You will be asked questions to help direct your call. 1) Call to find out: Where you can use your card, Your food stamp account balance, Your cash account balance - 2) Call if: You have questions or problems using your EBT card or secret PIN, Your card is lost or stolen. You must report this immediately, Your card does not work, You need a replacement EBT card. - 3) Your EBT Card:Take care of your EBT Card, Keep your card in a safe place, Save your receipts to check your balances, Call before you go shopping to get your account balances, Call right away if your card is lost or stolen, Call your caseworker for a replacement card, If you move, contact your caseworker immediately. 4) Supplemental Nutrition Assistance Program benefits (SNAP) can be used at most grocery stores and many farmers’ markets, in other states and includes Puerto Rico. Look for the Quest Logo or another sign that states EBT or SNAP is accepted.

NOTICE

The Department of Social Services is recommending Electronic Benefit Transfer (EBT) cardholders to protect their benefits by creating a new PIN number periodically. Changing the PIN will ensure that if the card was compromised, benefits will not be stolen. Below are some other tips to keep your benefits safe:

• Avoid simple PINs. Number combinations such as 1111, 1234 or 9876 may be easy for others to guess.
• Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household. Cover the keypad when you enter your PIN on a card reader.
• Beware of phishing. DSS and EBT customer service will never call or text to ask for your PIN or card number.
• Change your PIN often. Change your PIN at least once a month, especially right before your benefits are to be added to your card, by calling EBT Customer Service at 1-888-328-2666 or go online: https://www.connectebt.com/
• Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases. Report suspicious activity to us.