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Program: 211 CONTACT CENTER - CONNECTING POINT

Agency: CONNECTING POINT


Resource Number: 28120626
Description

The 211 Connecting Point Contact Center provides information and referral to local health and human services in Nevada County, Placer County, and the Tahoe-Truckee region. 

Services are available by phone 24/7, and by text and live chat Monday through Friday. Support is offered in multiple languages. 

During disasters, such as wildfires or winter storms, the 211 Connecting Point shares timely updates through its call center and website.

Services include:

  • Phone-based information and referrals to local health and human service programs
  • Online guided search tool to explore community resources by topic
  • Disaster-related updates during emergencies (evacuation info, shelter details, etc.)
  • Support in multiple languages
  • Services accessible to people with disabilities


Web pages




Program Phones:
2-1-1
Main
833-342-5211
Toll free
530-274-5601
Connecting Point Office
2-1-1Business Line

Main Contact
 Lindsay Gordon
211 Program Manager
530-274-5601

 Lindsayg@connectingpoint.org 		Senior Administrator
 Tim Giuliani
Executive Director
530-274-5601
 timg@connectingpoint.org

Website: www.211connectingpoint.org
 Email: 211@connectingpoint.org

Program Information
211 CONTACT CENTER - CONNECTING POINT  
Location: 208 Sutton Way
Grass Valley, CA 95945 (Map)


Program Hours:
Telephone assistance is offered 24 hours a day.
Text assistance is offered Mon-Fri 8:30am-5pm by texting your zip code to txt211 (898211).
Bus Service: Available
Disabilities Access: On-site parking, wheelchair accessible
Mailing Address: 208 Sutton Way, Grass Valley, CA 95945
Service Area:
Defined coverage area:
CA-Nevada County
CA-Placer County

Program Delivery
Eligibility: Adults Teens Children Families Females Males
Languages: Language Line service available, Spanish, English
Payment methods:
Program Fees: Free
Service Area: Nevada County, Placer County, Tahoe/Truckee
Defined coverage area:
CA-Nevada County
CA-Placer County
Volunteering: Volunteer requirements: Must have a home computer and internet connection.
Volunteer duties: Be trained to assist with handling calls in the event of a declared county emergency.


Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
Categorized as:
COVID-19 Control
Telephone Call Center Services
Information and Referral
Specialized Information and Referral
211 Lead Agencies


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Verification

Person at the resource who last verified this information:
Last Verified On: 8/16/2024
Last Verified By: Julia Ggem
 





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