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Program: EBT Card Replacement Service

Agency: SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF


Resource Number: 31225066
Description

You should keep your EBT card safe to prevent loss or theft. Multiple requests within a calendar year may require additional review and approval by DSS.

Program to replace Stolen SNAP Benefits ended on December 20, 2024, and any benefits stolen after that date cannot be replaced.

For more information and tips for keeping SNAP benefits safe click on the DSS website.





Program Phones:
888-328-2666Voice

Website: portal.ct.gov/DSS/Economic-Security/Economic-Security---Electronic-Benefits-Transfer-EBT

Location information
SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF - ELECTRONIC BENEFITS TRANSFER CUSTOMER SERVICE  
Location: (n/a)
Tampa 33619

Site Phones:
888-328-2666Voice
1-888-EBT-CONN

Hours of operation 		Site Hours:
24 hr/7 days
Site Hours:

Open:
Closed:
Mon
O
O		Tue
O
O		Wed
O
O		Thu
O
O		Fri
O
O		Sat
O
O		Sun
O
O


Mailing Address: Citibank Customer Service, Tampa, FL 33619

Program Delivery
Eligibility: Individuals with EBT card replacement issues
Application Process: Call with questions and issues
Program Fees: No fee
Documents Required: Call for required documents
Defined coverage area(s), for the Program offered at selected Site:
CT -Statewide


Categorized as:
EBT Card Services


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Agency Background

Programs at SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF
2025 Summer Electronic Benefits Transfer (EBT) program
Acquired Brain Injury (ABI) Waiver
Application Process for NEW Medicaid Long-Term Services and Supports, Medicaid Waiver Program Applicants
Autism Spectrum Disorder (ASD) Services
Bureau of Child Support Enforcement (BCSE)
Burial/Cremation Expense Assistance
Community First Choice Program
ConneCT MyAccount Online Benefits Tool - Benefits Assistance (General)
ConneCT MyAccount Online Benefits Tool - Food Stamps
ConneCT MyAccount Online Benefits Tool - HUSKY
ConneCT MyAccount Online Benefits Tool - TANF/Jobs First/State Administered General Assistance (SAGA)
ConneCT Pre-Screener Benefits Tool
Connecticut Child Support Card (Connecticut Chase Visa Debit Card)
Connecticut Energy Assistance Program (CEAP) - Administration
Connecticut Home Care Program for Elders
Connecticut Housing Engagement and Support Services (CHESS)
Conservator of the Person Program (COPP)
CT Abortion Rights Information; CT Choice; Connecticut Choice
Diapers and Incontinence Supplies for HUSKY A, B and C Clients with Special Needs, a Medical Necessity
DSS Interactive Voice Response Phone System (IVR)
DSS-Assisted Child Support Enforcement Subsidized Testing
EBT Card Customer Service Center
Fair Hearings and Appeals
Family Support Grant, Social Work In-Home Support Program, Personal Services Program
Food Stamp/SNAP Applications
Healthy Start
HUSKY A and HUSKY B Coverage for Uninsured Children Ages 0-15 - With no Qualifying Immigration Status
HUSKY A for Parents and Caretaker Relatives
HUSKY B - Non-Medicaid CHIP Program
HUSKY B Prenatal Care Coverage for Individuals who are Pregnant and Undocumented
HUSKY C
HUSKY C (Medicaid for the Aged, Blind, Disabled)
HUSKY D - Medicaid for the Lowest Income Populations (formerly Medicaid LIA)
Katie Beckett Waiver Program
MED-Connect, Medicaid for the Employees with Disabilities
Medicaid Provider Assistance Center
Medicaid Transportation Complaints
Medical Expense Spend Down Policy - HUSKY C
Medicare Savings Program (MSP): QMB / SLMB / ALMB
Money Follows the Person
My Place CT
MyDSS Mobile Application
Online Grocery Purchases using SNAP EBT Card
Personal Care Attendant Program
Pharmacy Benefit Customer Call Center for HUSKY Members
Pharmacy Prior Authorization
Protective Services for the Elderly (PSE)
Provider Relations: Health Care/Pharmacy Inquiries/Enrollment/Billing Referrals: Connecticut Medical Assistance Program
Public Benefit Fraud Reporting Hotline
Refugee Cash Assistance
SNAP Rule - Able Bodied Adults Without Dependents (ABAWD)
State Administered General Assistance (SAGA)
State Supplement to the Aged, Blind or Disabled (Cash Assistance)
Temporary Family Assistance (TFA)
Tax Status: None or unknown
Legal Status: Government - State