Truckee Donner Public Utility District provides outage updates and preparedness information for electric service disruptions, including Public Safety Outage Management (PSOM) events.

TDPUD does not generate electricity locally and depends on NV Energy for transmission.

Services include:

• Public outage map with real-time updates
• Public Safety Outage Management (PSOM) notifications and preparedness tools
• 24/7 phone line for electric or water service issues
• Service area map for electric utility coverage
• Email alerts for non-customers and contact update tools for TDPUD account holders

Outage Reporting & Emergencies:

• For life-threatening situations such as downed power lines, call 9-1-1 first
• Then call TDPUD’s 24-hour line: 530-587-3896
• Non-emergency issues may also be reported via email: service@tdpud.org (monitored during business hours)

Notifications & Preparedness:

• Customers: Update contact info via the “My Account” portal on the TDPUD website
• Non-customers: Enter an email address at the bottom of the PSOM page to receive outage alerts
• Preparedness guides and emergency readiness resources available under “How to Prepare” on the same page

Web pages

• Home - https://www.tdpud.org
• Outage Map - https://www.tdpud.org/i-want-to/outagecenter 
• Electric Utilities Service Map: https://www.tdpud.org/Home/ShowDocument?id=7905
• PSOM Notifications - https://www.tdpud.org/departments/psom