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Program: HOW TO FILE A CLAIM FOR DAMAGES - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY


Resource Number: 76536445
Alternate name: PGE

 Description

PG&E provides information on how to file a claim for damages.


If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under PG&E's Safety Net program. This program provides a payment of $25 - $100, which PG&E pays automatically about 60 days following the storm outage.

Web pages




Program Phones:
800-743-5000
Main
800-743-5000Business Line

Website: www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Program Information
HOW TO FILE A CLAIM FOR DAMAGES - PG&E  
Location: 300 Lakeside Drive
Oakland, CA 94612 (Map)


Program Hours:
Mon-Fri 7am-7pm; Sat 8am-5pm
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
Mailing Address: Pacific Gas and Electric Company, PO Box 7979, San Francisco, CA 94120
Service Area:
Defined coverage area:
CA-Nevada County
CA-Placer County

Program Delivery
Eligibility: Adults Families Females Males
Languages: Cantonese, Mandarin, Spanish, Vietnamese, English
Payment methods:
Program Fees: Free
Documents Required: CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you’re finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.
Service Area:
Defined coverage area:
CA-Nevada County
CA-Placer County


Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
Web-basedWeb-based for verifications
Categorized as:
Housing/Shelter
Utility Service Providers
Disaster Claims Information
Disaster/Emergency Issues


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Verification

Person at the resource who last verified this information:
Last Verified On: 7/3/2025
Last Verified By: 211
 





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