DSS automated interactive voice-response (IVR) telephone system helps individuals get the information needed without waiting to speak to Eligibility Staff. This Client Information Line service is available 24/7. Opening a phone benefits account by calling 855-626-6632, selecting Option 5 and entering the 9-digit client ID, is the first steps to take, to create a pin to get started.

It also gives callers the ability to utilize menu options via touch tone keypad to have their calls routed to subject matter experts. DSS has a toll-free Client Information Line and Benefits Center where an IVR offers a menu of choices to provide information to a caller without the need to speak with a Benefits Center agent/Eligibility Staff Member and allows an option for callers to self-serve their needs 24/7.

**Create a PIN:

When a client calls the DSS Client Information Line, if they do not already have one, they will have the option of creating a Personal Identification Number (PIN). The use of a PIN allows access to benefit information without the need to speak with a Benefits Center agent/Eligibility Staff Member. Without a PIN, callers are not able to utilize the full benefits of the IVR and capitalize on the 24/7 servicing it can provide. Creating a phone account (PIN) permits the IVR to release benefit information to only those authorized to receive that information. To reset a PIN please call the ConneCT Online Services number at 1-877-874-1612.