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Program: Home Energy Assistance Program/HEAP

Agency: Monroe County Department of Human Services


Resource Number: 7332841
Description

* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components

  • Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened November 1, 2023 (Closing Date: April 12, 2024).
  • Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency Opened January 2, 2024.
  • Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications.
  • Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications.
  • Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. Currently closed.



Program Phones:
585-753-6477Service/Intake
Not receiving Temporary Assistance or SNAP
585-753-2750Service/Intake
Receiving Temporary Assistance
585-238-8620Service/Intake
Receving Non-Temporary Assistance SNAP/Team 41
Senior Administrator
 Corinda Crossdale
Commissioner
585-753-6298
 corinda.crossdale@dfa.state.ny.us

Website: www.monroecounty.gov/hs-assistance
 Email: mcdss@monroecounty.gov

Location information
Monroe County Department of Human Services Westfall Road  
Location: 111 Westfall Road
Rochester, NY 14620 (Map)

Site Phones:
585-753-6298Main
Westfall and St. Paul St.
585-753-6296Fax
Site Hours:
M-F 8:00AM-4:00PM.
Mailing Address: 111 Westfall Road, Rochester, NY 14620
Service Area:

Program Delivery
Eligibility: Low-income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP.
Application Process: Regular HEAP benefits: Apply by paper application or online during HEAP Season.
If HEAP Season is closed:
-Non-Temporary Assistance SNAP recipient households may call 753-2740 for heat/utility emergencies.
-Temporary Assistance households, call 753-2750 for heat/utility emergencies.
HEAP Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.
Program Fees: None.
Documents Required: Call 753-6477 for information.
Service Area: Monroe County.
Defined coverage area:
NY-Monroe County


Categorized as:
Appliances
Electric Service Payment Assistance
Gas Service Payment Assistance
Heating Fuel Payment Assistance
Carbon Monoxide Detectors
Chimney Sweeping
Furnace Maintenance/Repair
Extreme Heat Cooling Programs


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Verification

Person at the resource who last verified this information:
Last Verified On: 5/16/2023
Last Verified By: Randy Scott
Email Address: randy.scott@dfa.state.ny.us
 





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