Program: Consumer Assistance and Protection

Agency: New York State Department of Health

Resource Number: 7338577
Alternate name: Complaints about Care

Description
* Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.

* Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Program Phones:
800-628-5972	Service/Intake	Home Care and Hospice Complaints
800-804-5447	Service/Intake	Hospital Patient Care Complaints
800-682-6056	Service/Intake	Laboratory Complaints
888-201-4563	Service/Intake	Nursing Home Complaints
866-893-6772	Service/Intake	Adult Care and Assisted Living Complaints

Website: www.health.ny.gov/health_care/consumer_information/

Location information

Sites offering this program

+ New York State Department of Health - Rochester Field Office ->

New York State Department of Health - Rochester Field Office

Location:

335 E Main Street
Rochester, NY 14604 (Map)

Site Phones:
585-423-8042	Main

Site Hours:
M-F 8:30AM-4:45PM.

Mailing Address:

335 E Main Street, Rochester, NY 14604

Service Area:

Program Delivery

Eligibility:	None.


Application Process:	Call for information. Visit website for full list of phone numbers.

Program Fees:	No fee for service.
Documents Required:	Call for information.

Service Area:

Monroe, Chemung, Livingston, Ontario, Seneca, Schuyler, Steuben, Wayne and Yates Counties.

Defined coverage area:
NY	-Chemung County
NY	-Livingston County
NY	-Monroe County
NY	-Ontario County
NY	-Schuyler County
NY	-Seneca County
NY	-Steuben County
NY	-Wayne County
NY	-Yates County

Categorized as:

Hospital Complaints
Nursing Facility Complaints
Home Health Care Complaints
Insurance Complaints * Health Issues
Physician/Surgeon Complaints

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Verification
Person at the resource who last verified this information:
Last Verified On:	10/16/2023
Last Verified By:	Website

Agency Background

Programs at New York State Department of Health

2019 Novel Coronavirus Hotline
Division of Housing and Adult Services Program
Elderly Pharmaceutical Insurance Coverage (EPIC) Program
Essential Worker COVID-19 Screening
Growing Up Healthy Hotline Program
HIV Uninsured Care Program
HIV/AIDS Counseling and Testing Program
Managed Care Complaints
Medical Marijuana Program
Synthetic Drug Abuse, Manufacturing, and Distribution Reporting
Traumatic Brain Injury Waiver Program
Zika Virus Information Line

Tax Status:

None or unknown

Legal Status:

Public-State

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