The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. REACH stands for Relief for Energy Assistance through Community Help.

The REACH program is managed for PG&E by Dollar Energy.

Visit the Dollar Energy REACH program page for current info about the following. Numbers below are for 2024.

• The maximum grant amount an applicant may receive is $1,000.
• Applicants can only receive a grant once every 12 months.
• Grants can only be used to pay past due amounts.
• Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
• Applicants must have an outstanding balance on their utility bill of at least $100.
  
• Senior Citizens, age 62 and over, must have an outstanding balance of at least $50.
• If a customer’s past-due amount when they apply is over $2,000, the application will be denied. The past-due amount is determined by utility account review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Enrolling in REACH
Complete the following steps to enroll in REACH:

1. Learn if you are eligible.
2. Apply Online

Web pages

• Dollar Energy REACH program - https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts
  
• PG&E REACH page - includes eligibility information - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/relief-for-energy-assistance-through-community-help.html
• Apply online - hardshiptools.org/MyApp