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Program: CARE & FERA ENERGY BILL ASSISTANCE - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY


Resource Number: 4662088
Alternate name: PGE; CALIFORNIA ALTERNATE RATES FOR ENERGY & FERA FAMILY ELECTRIC RATE ASSISTANCE PROGRAM

 Description

PG&E's CARE and FERA discount programs help eligible customers pay their energy bills. People must complete the online CARE/FERA enrollment form to find out if they're eligible.

  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Web pages




Program Phones:
877-660-6789
Main
866-­743-­2273
CARE
800-743-5000
FERA
877-660-6789Business Line

Website: www.pge.com/en/account/billing-and-assistance/financial-assistance/california-alternate-rates-for-energy-program.html?WT.mc_id=Vanity_carefera
 Email: CAREandFERA@pge.com

Program Information
CARE & FERA ENERGY BILL ASSISTANCE - PG&E  
Location: 300 Lakeside Drive
Oakland, CA 94612 (Map)
Program Hours:
Mon-Fri 8:30am-5pm
Disabilities Access: Call ahead to verify.
Mailing Address: Pacific Gas and Electric Company, PO Box 7979, San Francisco, CA 94120
Service Area:
Defined coverage area:
CA-Nevada County
CA-Placer County

Program Delivery
Eligibility: Determined by income. Adults Families Females Males
Languages: Cantonese, Mandarin, Spanish, Vietnamese, English
Application Process: https://www.pge.com/pge_global/common/pdfs/save-energy-money/help-paying-your-bill/care-fera-application-en.pdf
Payment methods:
Program Fees: Free
Service Area:
Defined coverage area:
CA-Nevada County
CA-Placer County


Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
Categorized as:
Housing/Shelter
Utility Service Payment Assistance
Electric Service Payment Assistance * Low Income
Gas Service Payment Assistance * Low Income
Public Safety Power Shutoff Notice Assistance
Utility Service Providers


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Verification

Person at the resource who last verified this information:
Last Verified On: 8/5/2024
Last Verified By: Julia Ggem
 





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