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Program: 211-CALL CENTERS-CALIFORNIA & USA

Agency: CONNECTING POINT


Resource Number: 68869729
Description

211 Connecting Point can refer people to other 211 call centers in California and around the USA. 211 Contact Center Representatives can access a PDF document for California that contains County, Phone Number, Lead Entity, Website, and State Region served. To find contact centers around the United States visit https://www.211.org/about-us/your-local-211

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 
California 211 Direct Phone Numbers
2‑1‑1 is a free telephone number providing access to local community services.
2‑1‑1 is available in multiple languages, allowing people access to information and to obtain referrals for resources such as physical and mental health, housing, utility, food, transportation, employment assistance, and suicide and crisis interventions. 2‑1‑1 also provides disaster preparedness, response, and recovery during declared emergencies.

 
County Number
Alameda 888-886-9660
Alpine During disasters only
Amador No 211 service
Butte 866-916-3566
Calaveras During disasters only
Colusa During disasters only
Contra Costa -------------------------------------------
800-833-2900 (Contra Costa Crisis Center) from within Contra Costa County (does not
accept long distance calls).
To reach 211 Contra Costa County from outside the area call 800-830-5380.
To reach 24/7 crisis line from anywhere in the USA call 800-273-8255 (the National Suicide
Prevention Lifeline).
-------------------------------------------
Del Norte During disasters only 844-987-0078-ACTIVE FOR COVID-19
El Dorado -------------------------------------------
No 211 service - Contact El Dorado County Library Community Hubs for resource info https://eldoradolibrary.org/community-hubs/
-------------------------------------------
Fresno 866-559-4211 (Valley 211)
Glenn 855-839-1175
Humboldt 707-441-1001 or toll free 877-460-6000
Imperial 800-227-0997 (San Diego 211)
Inyo During disasters only 844-987-0133-ACTIVE FOR COVID-19
Kern 800-273-2275
Kings 877-864-9290
Lake During disasters only
Lassen During disasters only
Los Angeles 800-339-6993
Madera During disasters only 844-987-0588-ACTIVE FOR COVID-19
Marin 800-273-6222 (211 Bay Area)
Mariposa 844-287-7400 (Mountain Valley 211)
Mendocino 707- 462-4453
Merced 844-287-7400 (Mountain Valley 211)
Modoc No 211 service
Mono During disasters only 844-987-0589-ACTIVE FOR COVID-19
Monterey 831-372-8026
Napa 800-273-6222 (211 Bay Area)
Nevada 833-342-5211
Orange 888-600-4357
Placer 833-342-5211
Plumas No 211 service
Riverside 800-464-1123
Sacramento 916-498-1000,   844-546-1464
San Benito 800-273-6222
San Bernardino 888-435-7565
San Diego 800-227-0997
San Francisco 800-273-6222 (211 Bay Area)
San Joaquin 800-436-9997
San Luis Obispo 800-549-8989
San Mateo 800-273-6222 (211 Bay Area)
Santa Barbara 800-400-1572
Santa Clara 800-273-6222 (211 Bay Area)
Santa Cruz 800-273-6222
Shasta 855-211-7822 (NorCal 211) 
Sierra No 211 service
Siskiyou 844-987-0590 (NorCal 211)
Solano 800-273-6222 (211 Bay Area)
Sonoma 800-325-9604
Stanislaus 877-211-7826
Sutter During disasters only
Tehama 866-963-8182 (NorCal 211)
Trinity During disasters only
Tulare 800-283-9323
Tuolumne No 211 service
Ventura 800-339-9597
Yolo 800-500-4931 (Sac 211)
Yuba No 211 service


Notes
• 6 counties have no 211 service
• 11 counties have 211 service during disasters only
• 5 of those 11 counties have activated disaster status for COVID-19
• Sources: California Public Utilities Commission
   https://www.cpuc.ca.gov/General.aspx?id=7846 - June 2020
   and 211 Connecting Point updates to CPUC info https://211connectingpoint.org/ - November 2020

 


Program Phones:
866-346-3211 (866-FIND-211)Find your County's 211 in CA
833-342-5211 (833-DIAL-211)Toll free
Our Placer and Nevada County 211 can provide information & referral to other 211's in California if you need assistance
2-1-1Hotline
2-1-1After Hours
530-274-5601Business Line
530-274-5602Fax
844-521-6697TTY

Main Contact
Lindsay Gordon
211 Services Manager
530-274-5601

lindsayg@connectingpoint.org
Senior Administrator
Tim Giuliani
Executive Director
530-274-5601
timg@connectingpoint.org

Website: www.211connectingpoint.org
Email: 211@connectingpoint.org

Program Information
 
Program Hours:
Telephone assistance is offered 24 hours a day. Text assistance is offered during agency business hours by texting your zip code to txt211.
Bus Service: Available
Mailing Address: 208 Sutton Way, Grass Valley, CA 95945
Service Area:
Defined coverage area:
CA -Statewide
CA-Nevada County
CA-Placer County

Program Delivery
Eligibility: Adults Teens Children Families Females Males
Languages: Offers assistance in multiple languages through the Language Line service, Spanish, English
Payment methods:
Program Fees: Free
Service Area:
Defined coverage area:
CA -Statewide
CA-Nevada County
CA-Placer County
Volunteering: Volunteer opportunities are available.
Volunteer requirements: Must have a home computer and internet connection.
Volunteer duties: Be trained to assist with handling calls in the event of a declared county emergency.


Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
Categorized as:
COVID-19 Control
Telephone Call Center Services
General Disaster Preparedness Information
Disaster Recovery Services
211 Lead Agencies
Disaster/Emergency Issues


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Verification

Person at the resource who last verified this information:
Last Verified On: 11/16/2023
Last Verified By: 211
Title: 211 Program Manager
Email Address: lindsayg@connectingpoint.org
 





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Attachments
CA 211 Direct Phone Numbers - Feb 2021 (.xlsx)
CA 211 Direct Phone Numbers