Resource Number: 75616825
Alternate name: PGE; PSPS

Description
The PG&E Vulnerable Customer Program helps address the needs of customers whose life or health would be at risk should their electric or gas service be disconnected. To self-certify for Vulnerable Customer status, you must download, print and submit an application that is valid after acceptance by PG&E. 

Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life threatening if their electric or gas service is disconnected for nonpayment receive an in-person visit from a PG&E representative before disconnection. Our representative posts a notice within 48 hours before or at the time of disconnection for nonpayment.
 
Vulnerable Customer status remains on your PG&E account for 90 days. If you believe that you or your household member's illness or condition will extend beyond 90 days, you must complete the Vulnerable Customer Application to request a one-year extension.

Web pages

• Vulnerable Customer information and application - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/vulnerable-customer-status.html

Program Phones: 800-743-5000 Toll free

Website: www.pge.com/en/account/billing-and-assistance/financial-assistance/vulnerable-customer-status.html

Categorized as:

Utility Assistance Public Safety Power Shutoff Notice Assistance Skip Navigation Links.