Program: HOW TO FILE A CLAIM FOR DAMAGES

Program: HOW TO FILE A CLAIM FOR DAMAGES - PG&E

Resource Number: 76536445
Alternate name: PGE

Description
Learn how to file a claim with PG&E - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page

If you just want to submit a complaint, see info here: https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25 - $100, which we pay automatically about 60 days following the storm outage. https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

PLEASE NOTE: Do not submit a claim form to get a Safety Net payment. Visit Compensation for Extended Outages:https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

However, you may submit a claim if you believe that PG&E caused a loss for which you should be compensated. You can make this type of claim using various methods, but online is the fastest way for us to process it.

Para ayuda en español por favor llame al 1-800-743-5000.

Program Phones:
800-743-5000		Toll free

Website: www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Program Information

HOW TO FILE A CLAIM FOR DAMAGES - PG&E

Location:

300 Lakeside Drive
Oakland, CA 94612 (Map)

Hours of operation

Mailing Address:

Pacific Gas and Electric Company, PO Box 7979, San Francisco, CA 94120

Service Area:

Program Delivery

Eligibility:	Adults Families Females Males

Languages:	Cantonese, Mandarin, Spanish, Vietnamese, English

Payment methods:
Program Fees:	Free
Documents Required:	CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you’re finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.

Service Area:

Custom fields
Disabilities Access - check all that apply	NOT APPLICABLE – service is online or via phone or text

Categorized as:

Verification
Person at the resource who last verified this information:
Last Verified On:	11/9/2023
Last Verified By:	211

Agency Background

Programs at PACIFIC GAS AND ELECTRIC COMPANY

Tax Status:

None or unknown

Funding:

Corporation/Foundation

Print to PDF
Make PDF