(Please close this window or tab to return to your search results.)

Program: Pharmacy Prior Authorization

Agency: SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF


Resource Number: 17317865
Description
Prior authorization is required for all Connecticut Medical Assistance Program (Medicaid, HUSKY B) recipients in the following situations:
1) When the doctor has prescribed a brand name drug for which there is a generic equivalent which is as safe and effective as the brand name medication

2) When the patient requests an early refill. (Early refill is when less than 85% of the prescription has been used)

For Medicaid recipients:

3) When the prescribed medicine is not on the preferred drug list.

If prior authorization is required on a particular drug, the pharmacist will have an opportunity to provide a one-time 14 day fill of the prescription. During this time, the pharmacist is encouraged to contact the doctor to request that they initiate the prior authorization.

4) Inquiries to verify pharmacy/drug benefits and eligibility


Program Phones:
866-409-8386Open 24/7 for Information and Prior Authorizations - Voice
860-269-2030Open 24/7 for Information and Prior Authorizations - Voice

Website: www.ctdssmap.com

Location information
SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF - HP ENTERPRISE SERVICES, PRIOR AUTHORIZATION ASSISTANCE CENTER  
Location: 55 Farmington Avenue
Hartford, CT 06105
(Map)

Site Phones:
866-409-8386Open 24/7 for Information and Prior Authorizations - Voice
Open 24/7 for Information and Prior Authorizations
860-269-2030Open 24/7 for Information and Prior Authorizations - Voice
Open 24/7 for Information and Prior Authorizations
866-269-2035Fax

Hours of operation
ProgramAtSite Hours:

Open:
Closed:
Mon
O
O
Tue
O
O
Wed
O
O
Thu
O
O
Fri
O
O
Sat
O
O
Sun
O
O


Description: c/o Medical Operations, Pharmacy Unit

Program Delivery
Eligibility: All Connecticut Medical Assistance Program recipients
Application Process: IF YOU ARE THE PATIENT/CLIENT:
A. CALL your doctor to ask that they request a prior authorization.

B. CALL HP Enterprise Services:
1. For general information
2. For questions about their prior authorization requests (e.g. to check if a provider submitted documentation)

C. CALL DSS PHARMACY UNIT:
1. For specific complaints or problems that have not been resolved

IF YOU ARE A PROVIDER (DOCTOR/PHARMACIST):
A. CALL HP Enterprise Services:
1. For general information
2. To request prior authorizations
3. To discuss issues regarding a particular client's prescription
4, For pharmacy claim submission problems or billing questions

B. CALL DSS PHARMACY UNIT:
1. For specific complaints or problems that have not been resolved
Defined coverage area(s), for the Program offered at selected Site:
CT -Statewide


Custom fields
Unpublished NotesAny prescribed drug that is on the PDL will not require prior authorization; drugs not on the list WILL require prior authorization. If a physician wants to prescribe a drug that is not on the PDL, he/she requests prior authorizaton from ACS; ACS will respond within 2 hours. If ACS does not respond within 2 hours, the patient gets a one-time 5 day supply of the prescribed medicine. Once a PA is approved for a non-preferred drug, it is valid for one year. If PA is denied, the patient will get a notice of action and has a right to a DSS fair hearing.
Categorized as:
Medicaid Prior Authorization


Skip Navigation Links.

 

Agency Background

Programs at SOCIAL SERVICES, STATE OF CONNECTICUT DEPARTMENT OF

Acquired Brain Injury (ABI) Waiver
Application Process for NEW Medicaid Long-Term Services and Supports, Medicaid Waiver Program Applicants
Autism Spectrum Disorder (ASD) Services
Bureau of Child Support Enforcement (BCSE)
Burial/Cremation Expense Assistance
Community First Choice Program
ConneCT MyAccount Online Benefits Tool - Benefits Assistance (General)
ConneCT MyAccount Online Benefits Tool - Food Stamps
ConneCT MyAccount Online Benefits Tool - HUSKY
ConneCT MyAccount Online Benefits Tool - TANF/Jobs First/State Administered General Assistance (SAGA)
ConneCT Pre-Screener Benefits Tool
Connecticut Child Support Card (Connecticut Chase Visa Debit Card)
Connecticut Energy Assistance Program (CEAP) - Administration
Connecticut Home Care Program for Elders
Connecticut Housing Engagement and Support Services (CHESS)
ConnTRANS Organ Transplant Recipient Program
Conservator of the Person Program (COPP)
CT Abortion Rights Information; CT Choice; Connecticut Choice
Diapers and Incontinence Supplies for HUSKY A, B and C Clients with Special Needs, a Medical Necessity
DSS-Assisted Child Support Enforcement Subsidized Testing
EBT Card Customer Service Center
EBT Card Replacement Service
Fair Hearings and Appeals
Family Planning Services - Limited Benefit
Family Support Grant, Social Work In-Home Support Program, Personal Services Program
Food Stamp/SNAP Applications
Healthy Start
HUSKY A and HUSKY B Coverage for Uninsured Children Ages 0-12 - With no Qualifying Immigration Status
HUSKY A for Parents and Caretaker Relatives
HUSKY B - Non-Medicaid CHIP Program
HUSKY B Prenatal Care Coverage for Individuals who are Pregnant and Undocumented
HUSKY C
HUSKY C (Medicaid for the Aged, Blind, Disabled)
HUSKY D - Medicaid for the Lowest Income Populations (formerly Medicaid LIA)
Katie Beckett Waiver Program
MED-Connect, Medicaid for the Employees with Disabilities
Medicaid Provider Assistance Center
Medicaid Transportation Complaints
Medical Expense Spend Down Policy - HUSKY C
Medicare Savings Program (MSP): QMB / SLMB / ALMB
Money Follows the Person
My Place CT
MyDSS Mobile Application
Online Grocery Purchases using SNAP EBT Card
Personal Care Attendant Program
Pharmacy Benefit Customer Call Center for HUSKY Members
Protective Services for the Elderly (PSE)
Provider Relations: Health Care/Pharmacy Inquiries/Enrollment/Billing Referrals: Connecticut Medical Assistance Program
Public Benefit Fraud Reporting Hotline
Refugee Cash Assistance
SNAP Rule - Able Bodied Adults Without Dependents (ABAWD)
State Administered General Assistance (SAGA)
State Supplement to the Aged, Blind or Disabled (Cash Assistance)
Temporary Family Assistance (TFA)

Tax Status: None or unknown
Legal Status: Government - State