Maryland Access Point, Baltimore City Health Department Division of Aging, Long Term Care Ombudsman Program

Maryland Access Point, Baltimore City Health Department Division of Aging, Long Term Care Ombudsman Program
https://health.baltimorecity.gov/seniors/long-term-care-ombudsman

Resource Details
Alternate Name	LTC Ombudsman Program
Description	COMPLAINT MANAGEMENT: Receives and investigates complaints/concerns made by or on behalf of residents of nursing homes and assisted living facilities. Provides information on long term care issues in general, residents' rights, long term care facilities, and elder abuse. Advocates for improvements of state, federal, and local laws and regulations that affect long term care facility residents.

	Defined coverage areas: Maryland


Hours Of Operation	Confidential voicemail complaints welcome after-hours. Mon: 8:30AM 4:30PM Tue: 8:30AM 4:30PM Wed: 8:30AM 4:30PM Thu: 8:30AM 4:30PM Fri: 8:30AM 4:30PM

Program
Eligibility	Individuals living in a long term care facility, nursing home, or assisted living facility and their responsible parties.

Languages Offered	Accommodations possible.
Program Fees	None.
Application Process	Call for information.
Documents Required	None.


Normal Wait Times	5 working days for an in-person visit
Volunteer Requirements	Adults 21 years and older.
Volunteer Duties	Visit residents in nursing homes with Ombudsman, receive and investigate complaints. Free training provided.
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Contact Information









Main	410-396-3144




Main Email Address	LTC.Ombudsman@baltimorecity.gov
Main Contact Name	Maryann Brennan
Main Contact Title	Acting Program Manager
Main Contact Phone	410-396-3144

Director or Senior Administrator Name	Maryann Brennan
Director or Senior Administrator Title	Acting Program Manager
Director or Senior Administrator Phone	410-396-3144

Sites offering this Program	417 East Fayette Street