Alternate Name
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Senior Information & Assistance, Baltimore City (MAP)
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Description
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STATE HEALTH INSURANCE PROGRAM (SHIP): Provides assistance in understanding health insurance benefits, bills and client's rights, including Medicare D and Pharmacy Assistance Programs. Assists low-income beneficiaries and participates in community presentations. Offers over the phone guidance on a wide variety of health insurance issues, such as: o Medicare Part A, B, C, and D o Medicare supplements (Medigap Plans) o Coverage changes and Eligibility Criteria o Preventative Services o Out of Pocket expenses, Medicare Billing Issues, Appeals, Denials, and Grievances o Financial assistance options for low income Medicare beneficiaries and Rights of Medicare Beneficiaries
NOTE: Medicare Open Enrollment is Oct 15- Dec 7.
Senior Medicare Patrol (SMP): Empower and assist Medicare beneficiaries, their family, and caregivers with being aware and reporting healthcare fraud, errors, abuse of Medicare and Medicaid Programs. Call to talk to a Senior Medicare Patrol.
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Defined coverage areas: Maryland
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Hours of operation: Mon: 8:30AM 4:30PM Tue: 8:30AM 4:30PM Wed: 8:30AM 4:30PM Thu: 8:30AM 4:30PM Fri: 8:30AM 4:30PM
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Eligibility
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Individuals 18 and older with a disability, and older adults 60 and older. Must have Medicare.
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Languages Offered
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Interpreter service available.
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Program Fees
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None.
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Application Process
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Call to schedule an appointment.
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Documents Required
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Call for more information.
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Volunteer Requirements
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18 and older.
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Volunteer Duties
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Clerical and other.
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Programs at this agency
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Baltimore City Health Department, Maternal & Infant Care Program Baltimore City Department of Public Works, Bureau of Vector Control Maryland Access Point, Baltimore City Health Department Division of Aging, Long Term Care Ombudsman Program Baltimore City Health Department, Mobile STD/HIV Prevention Program Baltimore City Health Department Division of Aging, Retired and Senior Volunteer Program Baltimore City Health Department,Youth Health and Wellness Strategy Baltimore City Health Department, The Healthy Home and Community Division Baltimore City Health Department, Prescription Discount Program Maryland Access Point, Baltimore City, Adult Evaluation & Review Services Baltimore City Health Department Division of Aging, Family Caregivers Support Baltimore City Health Department, Syringe Services Program & Staying Alive Program Baltimore City Health Department Division of Aging, Senior Companion Program Baltimore City Health Department, Medical Assistance Transportation Program Maryland Access Point, Baltimore City, Medicaid Long Term Services and Supports Baltimore City Senior Centers Baltimore Animal Rescue & Care Shelter, Adoption Program Baltimore Animal Rescue & Care Shelter, Community Cat Program Baltimore Animal Rescue & Care Shelter, Rabies Clinic and Vaccine Clinic Baltimore Animal Rescue & Care Shelter, Resource Center Baltimore City Health Department, B'more for Healthy Babies Baltimore City Health Department, HIV/STD Services Baltimore City Health Department, Family Planning Baltimore City Health Department, Dental Services Baltimore City Health Department T.I.K.E Immunization Clinic Baltimore City Health Department, Environmental Health Division, Bureau of Animal Control Baltimore City Health Department, Environmental Health Bureau, Division of Food Control Baltimore City Health Department, Environmental Health Division, Bureau of Ecology and Institutional Services Baltimore City Health Department Division of Aging, Congregate Meals TaxiCard HealthCare Access Maryland, the Connector Program, Central Maryland HealthCare Access Maryland, Care Coordination Baltimore City Healthy Start, Support Services Baltimore City Healthy Start, Fatherhood Engagement Services Maryland Access Point, Baltimore City, Senior Farmers' Market Vouchers COVID-19 Information, Baltimore City Health Department Maryland Access Point, Baltimore City, Aging and Disability Resource Center Maryland Access Point, Baltimore City, Information and Assistance Maryland Access Point, Baltimore City, Senior Care Baltimore City Code Red, Summer 2024 COVID-19 Vaccination Information, Baltimore City Health Department Maryland Access Point, Baltimore City, Home and Community Based Options Waiver Maryland Access Point, Baltimore City, Senior Assisted Living Group Home Subsidy Program Mpox Information, Baltimore City Health Department Comiendo Juntos (Eating Together)
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Toll Free Number
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800-243-3425
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Fax Number
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410-727-6654
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Main
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410-396-2273
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Alternate #
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410-396-4932
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Main Contact Name
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Pamela Massie
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Main Contact Title
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MAP Program Manager
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Main Contact Phone
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410-396-2273
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Main Contact Email Address
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pamela.massie@baltimorecity.gov
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Director or Senior Administrator Name
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Director or Senior Administrator Title
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Director or Senior Administrator Phone
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Director or Senior Administrator Email Address
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Sites offering this Program
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417 East Fayette Street
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