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Description
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CONSUMER ISSUES: Offers individual complaint handling and dispute resolution with landlords and merchants through conciliation. Helps consumers experiencing scams, or other deceptive and unfair trade practices in a consumer/merchant transaction. Enforces the County's consumer protection laws, provides consumer specialists to assist with questions on consumer-merchant or landlord-tenant issues, trespass towing, peddling & soliciting, and complaint histories of merchants. Before filing a complaint, consumer should have tried to resolve issue with merchant. If not resolved, file a complaint online and provide Office of Consumer Protection with copies of all relevant documents. Offers landlord-tenant dispute resolution revolving only around monetary issues such application fees, inappropriate eviction/non-renewal, illegal lease provisions, or security deposit disputes. Does not take complaints involving habitability (living condition or nonworking systems). Licenses & regulates trespass tow, peddling, and soliciting. Provides outreach and education on consumer-merchant or landlord-tenant issues.
*Does not act as a person's attorney or provide legal advice on personal matters.*
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Defined coverage areas:
Maryland - Howard County
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Hours of operation:
Mon: 8AM 5PM
Tue: 8AM 5PM
Wed: 8AM 5PM
Thu: 8AM 5PM
Fri: 8AM 5PM
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Eligibility
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Residents and businesses; transactions with a basis in Howard County.
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Languages Offered
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Accommodations possible.
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Program Fees
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None.
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Application Process
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Call for information or www.howardcountymd.gov/consumer (complaint & licensing forms)
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Documents Required
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Call for information.
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Programs at this agency
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Howard County Department of Community Resources and Services, Office of American Disabilities Act Coordination
Commission for Women, Howard County
Child and Adolescent Resources and Education Line
Howard County Office of Children and Families, Healthy Families Howard County and Parents as Teachers
Howard County Department of Community Resources and Services, Senior Centers
Family Institute, The
Loan Closet of Howard County
Maryland Access Point, Howard County, Aging and Disability Resource Center
Maryland Access Point, Howard County, State Health Insurance Program
Maryland Access Point, Howard County, Adult Evaluation and Review Services
Maryland Access Point, Howard County, Senior Farmers' Market Nutrition Program
Maryland Access Point, Howard County, Assisted Living Subsidy
Maryland Access Point, Howard County, Long-Term Care Ombudsman Program
Maryland Access Point, Howard County, Caregiver Support Program
Maryland Access Point, Howard County, Connections Social Day Program
MultiService Center, Success In Style
MultiService Center, Veteran's Benefits Specialist
MultiService Center, Food Pantry
MultiService Center, SNAP Outreach Program
MultiService Center, Legal Aid
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Fax Number
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410-313-6453
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Main
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410-313-6420
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Limited English Proficiency
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410-313-3820
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Main Email Address
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consumer@howardcountymd.gov
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Main Contact Name
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Tracy D. Rezvani
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Main Contact Title
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Administrator
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Main Contact Phone
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410-313-6420
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Main Contact Email Address
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trezvani@howardcountymd.gov
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Director or Senior Administrator Name
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Lila Boor
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Director or Senior Administrator Title
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Investigator
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Director or Senior Administrator Phone
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410-313-6420
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Director or Senior Administrator Email Address
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1boor@howardcountymd.gov
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Sites offering this Program
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9830 Patuxent Woods Drive
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