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Alternate Name
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Maryland Department of Human Resources; DHR; DHS
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Description
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CUSTOMER SERVICE: Provides support and assistance to DHS customers who may have a concern, inquiry or complaint related to SNAP, TCA, TDAP, OHEP, Child Support, and other services. Individuals may contact the DHS Customer Service Department by phone or using the website link https://dhs.maryland.gov/about-dhs/customer-service/. If someone is unable to reach Customer Service by phone, it is recommended individuals submit a request online, individuals should expect a response from DHS within 72 hours. The online link can also be used to inform DHS of lapses in redetermination due to the form being delivered/mailed to the customer's home after the redetermination deadline. An additional level of support is available through the DHS Department of Constituent Services. The DHS Department of Constituent Services may be contacted if a person wants to report dissatisfaction with DSS' handling of their case, have a matter to resolve related to DSS/DHS benefits, or file a complaint about service delivery.
DISCRIMINATION COMPLAINTS: Receives complaints of discrimination because of race, color, age, sex, national origin, political beliefs, disability or religion.
WELFARE FRAUD: Persons can report suspected welfare fraud in Maryland. Complaints can be made online at https://dhs.maryland.gov/office-of-the-inspector-general/welfare-fraud-complaint-form/#:~:text=To%20ensure%20that%20your%20complaint,%2D800%2D332%2D6347 or by calling 1-800-332-6347.
DHR QUESTIONS: Assists individuals with questions about the DHR services and application process. Individuals who lost benefits or have had other issues can request an appeal hearing, for more information visit https://dhs.maryland.gov/documents/DHR%20Forms/FIA%20Forms/English/Other-Forms/3%20Request%20Appeal%20for%20Hearing/DHS_FIA_334-Request-For-Fair-Hearing-4.1.2021-fillable.pdf
Applicants with questions or concerns can submit an online contact request by visiting https://dhs.maryland.gov/about-dhs/customer-service/
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Defined coverage areas:
Maryland
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Hours of operation:
Mon: 8AM 5PM
Tue: 8AM 5PM
Wed: 8AM 5PM
Thu: 8AM 5PM
Fri: 8AM 5PM
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TTY
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800-735-2258
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Main/Constituent Services
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800-332-6347
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Online Services, Payments, and Technical Issues
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888-963-3468
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Online Services, Payments, and Technical Issues
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410-990-1090
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Report Fraud
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800-332-6347
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Main Email Address
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dhrhelp@dhr.state.md.us
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Main Contact Name
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Main/Constituent Services
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Main Contact Title
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800-332-6347
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Director or Senior Administrator Name
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Director or Senior Administrator Title
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Director or Senior Administrator Phone
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Sites offering this Program
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311 West Saratoga Street
25 South Charles Street
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