Medicaid Transportation, Medical Answering Services
Resource Details
Alternate Name MAS
Description To determine eligibility for Medicaid transportation, call  1-800-850-5340.

To schedule Medicaid transportation, call 1-866-753-4543 (option 3):

  • trips using public transportation: five (5) days in advance
  • long distance trips: seven (7) days in advance
  • other trips: at least three (3) days in advance
  • call 1-866-753-4543
  • send a fax, 315-299-2786
  • schedule transportation online at Click Here
  • medical providers and social services caseworkers can schedule Medicaid transportation for eligible enrollee
HAVE THIS information ready:
  • name
  • birth date
  • address
  • contact number
  • reason for transportation
  • physician's name
  • appointment date, time and location
  • preferred transportation vendor
  • special instructions for the trip
To file a complaint with DOH re: MAS transportation, call 518-473-2160, select option 1 for transportation. You can also file a complaint via email:
Coverage Area NY;

Defined coverage areas:
New York
Contact Information
Mailing Address PO Box 11998
Syracuse NY
13218 United States
Fax Number 315-299-2786
Main, Toll Free 866-753-4543 opt 3
Main, Toll Free 800-850-5340
Director or Senior Administrator Name
Director or Senior Administrator Title
Director or Senior Administrator Phone