(Please close this window or tab to return to your search results.)



Resource Number: 16667848
Alternate name: INSTITUTE ON AGING

Friendship Line California operates as both a warmline and as a crisis hotline.
  • Warmline
    • Available for routine phone calls in order to provide support, reassurance, well-being checks, and information and referral for additional care.
  • Crisis line
    • Available to older and disabled adults who may be lonely, bereaved, depressed, and at a higher risk for suicide.

Friendship Line CA offers confidential discussions for people ages 60 years and over and adults with mental and/or physical disabilities who may be lonely, isolated, grieving, depressed, anxious and/or thinking about death or suicide. Provides emotional support over the phone for incoming calls and for regularly scheduled outgoing calls. 1-800-971-0016


Program Phones:
888-670-1360Toll free
Friendship Line
415-750-4111Business Line
Institute on Aging

Website: www.ioaging.org
Email: friendshiplinestaff@ioaging.org

Program Information
Location: Institute on Aging, 3575 Geary Blvd

San Francisco, CA 94118

Hours of operation
Program Hours:
24-hours a day

Program Hours:

12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM
12:00 AM
12:00 PM

Description: NA- Service provided via telephone only.
Disabilities Access: NA- Service provided via telephone only.
Mailing Address: Institute on Aging, 3575 Geary Blvd, San Francisco, CA 94118
Service Area:
Defined coverage area:
United States

Program Delivery
Eligibility: Seniors 60 years and older and adults with disabilities. Adults Females Males
Languages: English
Application Process: Anyone may contact Institute on Aging for help, but most of the people who need services cannot easily do so on their own, usually because of dementia, frailty or disability. Family (often there is none) may not know where to begin. For these reasons the Institute on Aging welcomes referrals from social workers, discharge planners, physicians and other professionals. Individuals who want to call the Friendship Line are not required to go through a formal application process. They may simply dial our toll free number from anywhere in the US 1-800-871-0016. To arrange for regular outgoing calls, please go through IOA Connect at (415) 750-4111.
Program Fees: Free
Normal Wait Time: For outgoing emotional support calls, approximately 2 weeks.
Service Area: Nationwide
Defined coverage area:
United States
Volunteering: Volunteer opportunities are available.
Volunteer requirements: Able to work onsite at the San Francisco Institute on Aging facility.
Volunteer duties: Answering Friendship Line calls.

Custom fields
LocationNevada County; Placer County; Tahoe/Truckee; Other
Record OwnerNevada County; Placer County
Categorized as:
Friendly Outreach Programs
General Crisis Intervention Hotlines * Older Adults
General Crisis Intervention Hotlines * People With Disabilities/Health Conditions
Mental Health Crisis Lines * Older Adults
Mental Health Crisis Lines * People With Disabilities/Health Conditions
Specialized Information and Referral
Suicide Issues

Skip Navigation Links.


Person at the resource who last verified this information:
Last Verified On: 7/31/2020
Last Verified By: 211

Agency Background
Accreditations: Suicide Prevention Crisis Line Accredidation
Tax Status: None or unknown
Legal Status: None or unknown
Funding: Grants, Donations

Print to PDF
Make PDF

Do you see something wrong that needs to be corrected? If so, please enter your
comment below.

Your name

Your email address

Your comments

Are you from this agency and want to make changes to this record? If so, and if you were the last person to verify this resource with us, enter the captcha as you see below, then click the button below and we'll send an email to the address on file. When you receive it, you'll see a link inside the email which you can click on. It will bring you to a secure web page where you can then make change requests.


Or, if you want the request sent to a different email address at the same agency, then enter the captcha as you see above and click the button above.