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Agency: EVERSOURCE ENERGY - ELECTRIC UTILITY


Resource Number: 17287018
Description

Energy provider provides electrical service to homes and businesses in most of Connecticut. Programs include New Start Program: an arrearage forgiveness program for eligible limited income customers who make payment arrangements to pay back balances; Matching Payment Program, Budget Billing, Payment Plans, Winter Protection and Year Round Protection for Life-threatening Situations.



800-286-5000Toll Free
Administrative offices; No customer service
800-286-5844Toll Free
Eversource Special Assistance Unit for eligible callers
Senior Administrator
 Theresa Washington
Manager, Credit Hardship Programs & Protections

Website: www.eversource.com

Location information
EVERSOURCE ENERGY - ELECTRIC UTILITY  
Location: 56 Prospect Street
Hartford, CT 06103 (Map)
Mailing Address: PO Box 270, Hartford, CT 06141

Program Delivery
Defined coverage area:


Custom fields
Agency TypeGeneral Provider
(Only visible to resource editors.)
Disabilities AccessYes
Disabilities FeaturesHandicap parking available; Ramps; Wheelchair accessible
Infoline Region4
(Only visible to resource editors.)
Unpublished NotesCONTACT SPECIALISTS: SEE SITES FOR APPROPRIATE CUSTOMER SERVICE NUMBERS!!
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FOR 2-1-1 USE ONLY!! DO NOT GIVE TO CALLER:
HOTLINE FOR AGENCIES TO USE: 860-607-4357

NOTE: 2-1-1 Contact Specialists are also allowed to use the Hotline number to call on behalf of Eversource Energy customers who are unable to pay their utility bill arrearage or any security deposit added to their account. Please use the number sparingly and keep in mind that Eversource Energy will need income verification from a Community Action Agency or town social services in order to certify the customer for Hardship status.
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FOR 2-1-1 USE ONLY!! DO NOT GIVE TO CALLER:

SPECIAL ASSISTANCE UNIT TEAM:

Team Leader: Ana Roman 860-607-4603

E-Mail: [email protected]

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Eversource asks that 2-1-1 have customers ask for a supervisor before being referred to PURA. In many cases, supervisors can resolve problems without PURA intervention.

NOTE: Callers must speak to a supervisor first before contacting the manager.
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Verification

Person at the resource who last verified this information:
Last Verified On: 10/15/2025