(Please close this window or tab to return to your search results.)

Program: Facility Licensing And Investigation Section, Home Health Care Hotline

Agency: PUBLIC HEALTH, STATE OF CONNECTICUT DEPARTMENT OF


Resource Number: 17318678
Description
Licenses and responds to complaints about health care facilities including nursing homes, hospitals, mental health and substance abuse treatment facilities, community health facilities and outpatient health care facilities. Connecticut Department of Public Health also maintains the Medicare Home Health Hotline to receive complaints specifically about home health services.

For complaints about the care patient/resident in a licensed healthcare facility, visit the DPH link to complete the online for to file a complaint: https://portal.ct.gov/DPH/Facility-Licensing--Investigations/Facility-Licensing--Investigations-Section-FLIS/FLIS-Complaint-Submission
 
To email the Facilities Licensing and Investigation Section (FLIS): [email protected]


Program Phones:
860-509-7400General information/Complaints/Inspections/Cert.Processing - Voice
860-509-7444License Processing of Facilities- Voice
800-828-9769 Home Health Care Complaints Hotline
860-730-8390Fax

Website: portal.ct.gov/DPH/Practitioner-Licensing--Investigations/PLIS/Reporting-a-Complaint

Location information
PUBLIC HEALTH, STATE OF CONNECTICUT DEPARTMENT OF - PRACTITIONER INVESTIGATION UNIT  
Location: 410 Capitol Avenue
Hartford, CT 06134
(Map)

Site Phones:
860-509-7400General information/Complaints/Inspections/Cert.Processing - Voice
General information/Complaints
860-509-7444License Processing of Facilities- Voice
800-828-9769 Home Health Care Complaints Hotline
860-730-8390Fax

Hours of operation
Site Hours:
M-F: 8:30am-4:30pm

Site Hours:

Open:
Closed:
Mon
08:30am
04:30pm
Tue
08:30am
04:30pm
Wed
08:30am
04:30pm
Thu
08:30am
04:30pm
Fri
08:30am
04:30pm


Mailing Address: 410 Capitol Avenue, PO Box 340308, MS# 12HSR, Hartford, CT 06134

Program Delivery
Eligibility: Individuals wanting to formalize a complaint about health care facilities including nursing homes, hospitals, mental health and substance abuse treatment facilities, community health facilities and outpatient health care facilities
Application Process: To file a complaint, submit the following in writing:
*Your name, address and phone number;
*The name, and address of the licensed institution or
agency referenced in your complaint;
*Specific concerns;
*Detailed information concerning the concerns (for example, dates);
*Names of other persons who may be able to provide information (for
example, witnesses)

LICENSING AND HEALTH FACILITIES COMPLAINTS: FACILITIES can be accessed at the following site/sites:
If your complaint is in regard to care provided by institutions or agencies (i.e. hospitals, nursing homes, home health care, laboratories) you may send written documents to:
Connecticut Department of Public Health
Division of Health Systems Regulation
410 Capitol Ave., MS# 12 HSR
PO Box 340308
Hartford, CT 06134-0308
Phone: (860) 509-7400
Fax: (860) 509-7538
Program Fees: No fee
Defined coverage area(s), for the Program offered at selected Site:
CT -Statewide


Categorized as:
Adult Residential Care Homes
Health Facility Complaints
Home Health Care Complaints
Licensing/Certification/Accreditation


Skip Navigation Links.

 

Agency Background

Programs at PUBLIC HEALTH, STATE OF CONNECTICUT DEPARTMENT OF

AIDS Drug Assistance Program (CADAP)
Alzheimer's and Dementia Information Resources Guide
Asbestos Program
Asthma Education and Awareness Resources
Birth/Marriage/Death Registry
Breastfeeding
Carbon Monoxide General Information
Certified Nursing Assistant (CNA) Program
Change the Script
Connect to Care Jobs in Connecticut
Connecticut Breast and Cervical Cancer Early Detection Program, WISEWOMAN
Connecticut Collaborative to Improve Autism Services
Connecticut Immunization Information System - CT WiZ
Connecticut Office of Health Strategy
Connecticut Vaccine Program (CVP)
COVID-19 Vaccine and Testing Site locator and Vaccine General Information
Diabetes Education and Prevention Program
Drinking Water Safety, Private Well Program
Ebola Viral Disease (EVD) Information
EMT, EMR, AEMT, Paramedical Education and Training
Environmental Health Issues
Food Protection Program
Hantavirus Information
Health Care Facilities Listing
Hepatitis A, B or C
HIV, AIDS, Sexually Transmitted Disease (STD)
Lead Poisoning Prevention Information
Licensing and Complaints: Emergency Medical
Lyme Disease - Tick-borne Diseases
Measles Information
Mpox (Monkeypox) Infectious Disease Information
NORA, Naloxone Overdose Response App
Oral Health Disease Prevention Information
Practitioner Licensing and Certification
Radon Program
Registered Nursing Programs
Seasonal Influenza General Information, Flu Shot Vaccine Clinics
Smoking Education, Prevention - Commit to Quit, VapeFreeCT
Tuberculosis Surveillance, Prevention and Control Program
Vaccine, Immunization Information
WIC Administration
WIC Farmers' Market Nutrition Program

Tax Status: None or unknown
Legal Status: Government - State