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Program: Utility Complaints

Agency: EVERSOURCE ENERGY - ELECTRIC UTILITY


Resource Number: 17326071
Description
Customers with a complaint about their utility service, payment arrangements, etc. must speak to a supervisor before calling PURA. Customers should call Eversource's Customer Service department, explain their problem, and if they are still not satisfied, they should ask to speak to a supervisor.


Program Phones:
800-286-2000Toll Free
24/7


Location information
EVERSOURCE ENERGY - ELECTRIC UTILITY - BILLING INFORMATION/REPAIR, POWER OUTAGES, CUSTOMER SERVICE, EMERGENCIES  
Location: (n/a)
Hartford, CT 06141 (Map)

Site Phones:
800-286-2000Toll Free
24/7
888-783-6618Toll Free
24/7 - Automated number for bill payment by phone

Hours of operation 		Site Hours:
24/7
Site Hours:

Open:
Closed:
Mon
O
O		Tue
O
O		Wed
O
O		Thu
O
O		Fri
O
O		Sat
O
O		Sun
O
O


Mailing Address: PO Box 270, Hartford, CT 06141

Program Delivery
Eligibility: Eversource customers
Languages: Spanish
Application Process: Call for more information
Program Fees: No fee
Documents Required: Call for required documents
Defined coverage area(s), for the Program offered at selected Site:
CT-Griswold
CT-Lisbon
CT-Lyme
CT-Fairfield County-Bethel
CT-Fairfield County-Botsford
CT-Fairfield County-Brookfield
CT-Fairfield County-Cos Cob
CT-Fairfield County-Danbury
CT-Fairfield County-Darien
CT-Fairfield County-Georgetown
CT-Fairfield County-Greens Farms
CT-Fairfield County-Greenwich
CT-Fairfield County-Hawleyville
CT-Fairfield County-Monroe
CT-Fairfield County-New Canaan
CT-Fairfield County-New Fairfield
CT-Fairfield County-Newtown
CT-Fairfield County-Norwalk
CT-Fairfield County-Old Greenwich
CT-Fairfield County-Redding
CT-Fairfield County-Redding Center
CT-Fairfield County-Redding Ridge
CT-Fairfield County-Ridgefield
CT-Fairfield County-Riverside
CT-Fairfield County-Sandy Hook
CT-Fairfield County-Sherman
CT-Fairfield County-Stamford
CT-Fairfield County-Stevenson
CT-Fairfield County-Weston
CT-Fairfield County-Westport
CT-Fairfield County-Wilton
CT-Hartford County
CT-Litchfield County
CT-Middlesex County
CT-New Haven County-Beacon Falls
CT-New Haven County-Bethany
CT-New Haven County-Branford
CT-New Haven County-Cheshire
CT-New Haven County-Guilford
CT-New Haven County-Madison
CT-New Haven County-Meriden
CT-New Haven County-Middlebury
CT-New Haven County-Naugatuck
CT-New Haven County-Oxford
CT-New Haven County-Prospect
CT-New Haven County-Seymour
CT-New Haven County-South Britain
CT-New Haven County-Southbury
CT-New Haven County-Waterbury
CT-New Haven County-Wolcott
CT-New London County-Baltic
CT-New London County-Colchester
CT-New London County-East Lyme
CT-New London County-Franklin
CT-New London County-Gales Ferry
CT-New London County-Groton
CT-New London County-Hadlyme
CT-New London County-Hanover
CT-New London County-Jewett City
CT-New London County-Lebanon
CT-New London County-Ledyard
CT-New London County-Montville
CT-New London County-Mystic
CT-New London County-New London
CT-New London County-Niantic
CT-New London County-North Stonington
CT-New London County-North Westchester
CT-New London County-Oakdale
CT-New London County-Old Lyme
CT-New London County-Old Mystic
CT-New London County-Pawcatuck
CT-New London County-Preston
CT-New London County-Quaker Hill
CT-New London County-Salem
CT-New London County-South Lyme
CT-New London County-Sprague
CT-New London County-Stonington
CT-New London County-Uncasville
CT-New London County-Versailles
CT-New London County-Voluntown
CT-New London County-Waterford
CT-New London County-West Mystic
CT-Tolland County
CT-Windham County


Custom fields
FeesNo fee
Walk Ins AcceptedNo
Unpublished NotesCONTACT SPECIALISTS: SEE SITES FOR APPROPRIATE CUSTOMER SERVICE NUMBERS!!
________________________________________________

FOR 2-1-1 USE ONLY!! DO NOT GIVE TO CALLER:
HOTLINE FOR AGENCIES TO USE: 860-607-4357

NOTE: 2-1-1 Contact Specialists are also allowed to use the Hotline number to call on behalf of Eversource customers who are unable to pay their utility bill arrearage or any security deposit added to their account. Please use the number sparingly and keep in mind that Eversource will need income verification from a Community Action Agency or town social services in order to certify the customer for Hardship status.
_____________________________________________
FOR 2-1-1 USE ONLY!! DO NOT GIVE TO CALLER:

CREDIT & COLLECTION CENTER MANAGEMENT TEAM:
Manager: Margarita Campbell (781) 441-3448


SPECIAL ASSISTANCE UNIT TEAM:

Supervisor: Alexis Warner (860) 607-6314
Team Leader: Ana Roman (860) 607-4603

E-Mail: [email protected]

_______________________________________________

Eversource asks that 2-1-1 have customers ask for a supervisor before being referred to PURA. In many cases, supervisors can resolve problems without PURA intervention.

CUSTOMER SERVICE:
Manager: Jennifer Clough (603) 634-3737


NOTE: Callers must speak to a supervisor first before contacting the manager.
Categorized as:
Utility Service Complaints


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