Customers have the right to have their utility services remain on due to medical necessity for a life-threatening illness. Customer must have the appropriate documentation from a doctor which has been sent/faxed to the utility company.
PLEASE NOTE: Documentation must come from either a doctor or APRN. Documentation sent to the utility company from a nurse practitioner, nurse or other medical professional will not be accepted.
NOTE: Households with infants up to age 2 can receive medical protection if the infant has been admitted and discharged from a hospital (and the household has income at or below 60% of the State Median Income). Individuals seeking medical protection from shut-offs do not have an income restriction.
OTHER INFORMATION: Medical certification forms are kept on file for a maximum period of one year. Some forms are kept for a shorter period (usually 3-9 months), depending on the nature of the customer's illness. A notice is mailed by Eversource directly to the customer one month before the medical certification period is due to expire. It is the customer's responsibility to re-apply for medical protection, if needed. For more information on programs and payment plans that may be able to help, individuals can visit Eversource.com/BillHelp.