WINTER MORATORIUM:
Eligible households ("financial hardship") are protected against heat AND non-heat source shut offs each year between 11/1 and 5/1. This protection is guaranteed for all eligible electric customers by Connecticut Statute and cannot be denied, regardless of shut offs, nonpayment, or any other reason. There is no minimum amount that must be paid before a household will be turned back on at the beginning of the "moratorium" period.

YEAR ROUND PROTECTION
NOTE: Gas and electric utilities CANNOT EVER BE SHUT OFF (summer or winter) if lack of the utility creates a life-threatening situation.

OTHER INFORMATION:
Eversource customers who are eligible for CEAP energy assistance, but have not received approval yet or are waiting for an appointment to apply for assistance, can still apply for the Winter Protection Program. They must send Eversource copies of statements proving their household income: either recent paycheck stubs or statements of government benefits (pay stubs, unemployment papers, Social Security, SNAP/food stamps, TFA, VA, etc.) after contacting the Credit and Collection Center for program enrollment. For more information on programs and payment plans that may be able to help, individuals can visit Eversource.com/BillHelp.