Payment Program helps limited income Eversource Energy customers, who have electricity or gas as their primary heating source, maintain year-round service and pay down a delinquent balance by awarding credits down to a zero balance when the customer pays their agreed-upon payment arrangement each month. Program matches payments of customers who have been approved for "hardship" status and are receiving energy assistance from CEAP or Operation Fuel. For every dollar paid on the eligible customer's account, Eversource Energy will reduce their bill with a matching payment. During Phase I of the program (11/1-4/30), if a customer misses one or more monthly payments, he/she will not be removed from the program as long as all missed payments are paid by 4/30. Payments made by 4/30 are matched on or about 5/1. During Phase II of the program (5/1-10/31), customers can not miss any payments. If one payment is missed during Phase II, the customer is removed from the program and will receive a shut off notice. Payments made by 10/31 are matched on or about 11/1. For more information on programs and payment plans that may be able to help, individuals can visit Eversource.com/BillHelp.