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Program: SAROCA LONG-TERM CARE OMBUDSMAN

Agency: SOUTHERN ALABAMA REGIONAL COUNCIL ON AGING (SARCOA)


Resource Number: 39174479
Alternate name: STATE OMBUDSMAN

 Description
SAROCA LONG-TERM CARE OMBUDSMAN

The Long Term Care Ombudsman is available to assist residents of nursing homes and assisted living facilities with their complaints. The Ombudsman will thoroughly investigate and attempt to resolve all complaints received. Ombudsman complaints are kept confidential; Information is disclosed only under the direction of the person being assisted.
Services are:
  • Provide information about long term care options
  • Provide education about resident rights
  • Investigate complaints made by or on behalf of long term care residents
  • Make suggestions to family members and long term care facilities about ways to improve quality of life for residents
  • Make referrals to other agencies and organizations whose serves may be of benefit to residents.
  • Perform in services to educate facilities on topics related to the care of residents
  • Assist the facility in explaining to residents and family members their responsibilities to the facility and to the other residents



Program Phones:
800-239-3507Toll Free
334-793-6843Service/Intake
334-242-5743STATE OMBUDSMAN

Main Contact
 Charmaine Carthon, Long Term Care Ombudsman (334) 793-6843 or (800) 239-3507

Website: www.sarcoa.org

Program Information
SAROCA LONG-TERM CARE OMBUDSMAN  
Location: 1075 South Brannon Stand Road
Dothan, AL 36305 (Map)
Service Area:
Defined coverage area:
AL-Barbour County
AL-Coffee County
AL-Covington County
AL-Dale County
AL-Geneva County
AL-Henry County
AL-Houston County

Program Delivery
Eligibility: - ELDERLY, 60 AND OVER
- A long term care resident
- A family member
- A long term care facility
- Any other concerned individual
Application Process: To contact the Ombudsman or for more information, call the Southern Alabama Regional Council on Aging (SARCOA) at (334)793-6843 or 1-800-239-3507 or write to: 1075 South Brannon Stand Road/ Dothan, AL 36305.
Payment methods:
Service Area: Barbour, Coffee, Covington, Dale, Geneva, Henry, and Houston Counties
Defined coverage area:
AL-Barbour County
AL-Coffee County
AL-Covington County
AL-Dale County
AL-Geneva County
AL-Henry County
AL-Houston County
Volunteering: Volunteer opportunities are available.
Volunteer requirements:
Volunteer duties:


Custom fields
Center NameWiregrass
Categorized as:
Advocacy * Older Adults


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Verification

Person at the resource who last verified this information:
Last Verified On: 3/24/2020
Last Verified By: Amanda Blackburn
Title: Assistance Coordinator
Phone Number: 334-793-6843
Email Address: [email protected]
 





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