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Program: Ombudsman Program

Agency: SAN JOAQUIN COUNTY HUMAN SERVICES AGENCY


Resource Number: 39970451
Description

Investigates reports of abuse and neglect for residents residing in long-term care facilities such as nursing homes or board and care homes. Identifies and resolve complaints made by or on behalf of facility residents, as well as to provide services to help in safeguarding their health, safety, welfare and rights.

Ombudsman can help with:

  • Resident right issues
  • Physical abuse and neglect
  • Dietary concerns
  • Financial issues (billing concerns, benefits, financial exploitation)
  • Concerns about physical or chemical restraints
  • Transfer and discharge issues
  • Privacy and confidentiality
  • Witness of Advance Directives in Skilled Nursing Facilities
  • Supporting resident and family councils

A program of San Joaquin County Aging and Community Services Department.




Program Phones:
209-468-3785Ombudsman Number
800-231-4024Ombudsman Crisis Line
209-468-1104Department of Aging Number

Website: www.sjchsa.org
 Email: [email protected]

Location information
Sites offering this program
+ Stockton - SJC HSA (South Office) ->
Stockton - SJC HSA (South Office)  
Location: 333 East Washington Street
Stockton, CA 95202 (Map)

Hours of operation 		Program Hours:
Office closed on New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and the day after, and Christmas Day
Program Hours:

Open:
Closed:
Mon
8am
5pm		Tue
8am
5pm		Wed
8am
5pm		Thu
8am
5pm		Fri
8am
5pm


Description: South Entrance, in front of Highway 4 overpass
Bus Service: San Joaquin RTD route 40 will drop off within walking distance of office
Disabilities Access: Fully accessible to individuals using mobility aids
Mailing Address: PO Box 201056, Stockton, CA 95201
Service Area:

Program Delivery
Eligibility: Adults residing in long-term care residential care facilities.
Languages: Additional languages are provided via a translation service, Spanish, English
Application Process: Telephone call
Program Fees: No fees
Documents Required: Call for information
Service Area:
Defined coverage area:
CA-San Joaquin County



 





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