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Program: Customer Service and Sales Center - Sacramento Regional Transit District

Agency: Sacramento Regional Transit District


Resource Number: 4094234
Alternate name: SacRT

 Description


Provides information about schedules, fares, and offers trip planning assistance. In addition, provides information about accessible services, lost and found, holiday schedules, and customer advocacy for those who want to file a complaint.

Helpful Links:

Services areas include:

  • Citrus Heights
  • Elk Grove
  • Folsom
  • Rancho Cordova
  • City of Sacramento


SacRT's entire bus and light rail system is accessible to the disabled community. All SacRT buses are low floor vehicles equipped with ramps and a kneeling feature that allows the bus operator to lower the bus. All light rail stations have ramps or lifts for mobility device accessibility except the 12th and I Station where only northbound trains to Watt/I-80 are accessible.

Bicycle lockers are available for rent at many of SacRT's light rail stations. Park & Ride lots available.

ZipPass Mobile App and Connect Card are available for purchasing tickets and pass from a smartphone. 




Program Phones:
916-321-2877
Customer Service & Sales Center - Bus/Light Rail Information (321-BUSS)
916-321-2855
Lost and Found
916-321-2877
Customer Advocacy (Option, #3, then Option, #6)
916-483-4327TTY/TDD

Website: www.sacrt.com

Location information
Sacramento Regional Transit District - Customer Service and Sales Center  
Location: 1225 R Street
Sacramento, CA 95811 (Map)
Program Hours:
Customer Service & Sales Center (Walk-in Hours): Monday through Friday, 9 am - 5 pm;

General Information & Trip Planning (Phone Hours): Monday through Friday, 6:30 am - 6 pm (closed most holidays), Saturdays, Sundays, 7 am - 4 pm;

Lost & Found: Monday through Friday, 9 am - 5 pm;

Customer Advocacy: Monday through Friday, 8 am - 5 pm (Closed weekends and most holidays)
Description: Located between 12th Street and 13th Street. Adjacent to the 13th Street Station.
Public Transportation Adjacent to RT's 13th Street light rail station
Disabilities Access: Fully accessible to individuals using mobility aids.
Mailing Address: PO Box 2110, Sacramento, CA 95812
Service Area:

Program Delivery
Eligibility: Open.
Languages: Language interpretation services are available. Sign Language assistance is available through the Accessible Services department upon request, Spanish, English
Application Process: Telephone, walk-in, or mobile app.
Payment methods:
Program Fees: Fees vary.
Documents Required: Call or visit website for more information.
Service Area:
Defined coverage area:
CA-Sacramento County


Custom fields
American Sign Language AccessibilityAmerican Sign Language Interpreter available on request.
(Only visible to resource editors.)

 





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