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Program: California Public Utilities Commission (CPUC) - California LifeLine Telephone Program (Landline)

Agency: California Public Utilities Commission (CPUC)


Resource Number: 4097672
Description
Provides basic home phone service at a discount to eligible households. Helps consumers lower the cost of their phone bills. Click here to search for a home phone service provider in your area. 


Program Phones:
866-272-0349
Toll Free English - New Applicants
866-272-0350
Toll Free Spanish - New Applicants
877-858-7463
Administrator for Exisiting Customers
800-649-7570
California LifeLine Complaints
866-272-0358TTY/TDD
Customer Service - New Applicants
888-858-7889TTY
Customer Service - Existing/Renewals

Website: www.californialifeline.com

Location information
Sites offering this program
+ California LifeLine Administrator ->
California LifeLine Administrator  
Location: Not applicable.
Program Hours:
Office: Monday through Friday, 7 am - 7 pm;
Complaint Line: Monday through Friday, 8:30 am - 4:30 pm
Description: Not applicable.
Disabilities Access: Not applicable.
Mailing Address: PO Box 138014, Sacramento, CA 95813-8014
Service Area:

Program Delivery
Eligibility: You can qualify for California LifeLine if your household's gross income is at or less than the income limits listed below.

Income-Based Eligibility Guidelines (valid 6/1/2025 - 5/31/2026):
Household size of 1: monthly income of $2,016; annual income of $24,200
Household size of 2: monthly income of $2,716; annual income of $32,600
Household size of 3: monthly income of $3,425; annual income of $41,100
Household size of 4: monthly income of $4,133; annual income of $49,600
Add $8,500 for each additional person in the household.

OR
a person in the household must be enrolled in any one of the following public assistance programs:
- Medicaid/Medi-Cal
- Low-Income Home Energy Assistance Program (LIHEAP)
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance or Section 8;
- CalFresh, Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
- Women, Infants, and Children (WIC)
- National School Lunch Program (NSL)
- Temporary Assistance for Needy Families (TANF)
o California Work Opportunity and Responsibility to Kids (CalWORKS)
o Welfare-to-Work (WTW)
o Greater Avenues for Independence (GAIN)
- Tribal TANF
- Bureau of Indian Affairs General Assistance
- Head Start Income Eligible (Tribal Only)
- Food Distribution Program on Indian Reservations
- Federal Veterans and Survivors Pension Benefit Program
Languages: Japanese, Korean, Spanish, Tagalog, Vietnamese, English, Chinese
Application Process: Contact phone company to initiate application process. Chat available.
Payment methods:
Program Fees: Fees vary, call for fee information.
Documents Required: Proof of income or public-assistance program.
Service Area:
Defined coverage area:
CA -Statewide



 





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