Description
The 211 Connecting Point Contact Center provides a coordinated entry system for people currently experiencing homelessness.
Coordinated Entry callers will speak to a 211 Consumer Service Representative (CSR), who will walk them through a series of questions. The caller’s answers are entered by the 211 CSR into HUD’s Homeless Management Information System (HMIS), which can be accessed only by designated organizations that provide housing services.
Callers have access to emergency shelter, as well as long term/permanent housing, by going through the Coordinated Entry process.
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