Program: Baltimore City Department of Public Works, Water Bill Assistance

Agency: Baltimore City Department of Public Works

Resource Number: 64207468
Alternate name: DPW; Water4All; BH2O Assists; BH2O Plus

Description

WATER SERVICE PAYMENT PLAN: Baltimore City residential customers with past due balances of $250 to $5,000 can sign up for no-interest and no-fee payment plans using the Water Affordability Portal, http://Baltimore.Promise-Pay.com or call 410-779-9808.

WATER BILL ASSISTANCE: The Water4All program offers a discount billing program for Baltimore City residents whose income is less than 200% of federal poverty guidelines. For example, for a 4-member household that would be less than $53,000 a year. A formula is used to calculate the maximum a household should pay for annual water and sewer services, based on a percentage of their annual income; Depending on income and household size, the maximum percentage could be 1%, 2% or 3%. The difference between the calculated maximum and the estimated annual water and sewer bill amount would determine the household´s annual discount. Water4All assistance will be a discount to participants who are billing account holders with Department of Public Works. After application, it may take up to three months to see the discount on the bill. Residents will need to apply annually.

City residents can begin applying for Water4All by visiting cityservices.baltimorecity.gov/water4all/ and check the status of the application on the website.

HOMEOWNERS can download this application: https://cityservices.baltimorecity.gov/Water4All/docs/Paper%20Form%20-%20Homeowner.pdf

RENTERS can download this application: http://cityservices.baltimorecity.gov/water4all/docs/Paper%20Form%20-%20Tenant.pdf.

**Completed applications should be mailed to 3939 Reisterstown Road. Baltimore, MD 21215.

To Check the status of an application, please do the following:
1) Go to https://cityservices.baltimorecity.gov/water4all/
2) Click apply for WaterAll (it is highlighted in blue)
3)Scroll down to the section called Check Your Water4All Application Status and enter ID #
4) Click check status

If a person has lost the Water4All Registration ID, it can be retrieved via the Forgot My WFA-ID page.

For more information, visit https://cityservices.baltimorecity.gov/Water4All/ or https://cityservices.baltimorecity.gov/Water4All/FAQs, call 410-396-5555, or email [email protected]

DPW encourages customers to continue to make payments online at cityservices.baltimorecity.gov/water/ or by mailing their payment to the Director of Finance, 200 Holliday St., Baltimore, MD 21202.

Program Phones:
410-396-5555		Main
410-396-5398		Alternate Billing/rates/changes to account

Website: cityservices.baltimorecity.gov/Water4All/
Email: [email protected]

Location information

Sites offering this program

+ 3411 Bank Street
+ 3939 Reisterstown Road
+ 5225 York Road
+ 606 Cherry Hill Road

1731 East Chase Street

Location:

1731 East Chase Street
Baltimore, MD 21213 (Map)

Site Phones:
410-545-0136		Main
410-727-1318		Fax

Hours of operation

Program Hours:
3411 Bank St 21224 associate is available on Monday, Tuesday & Wednesdays
606 Cherry Hill Rd 21225 associate available on Thursday & Fridays

Program Hours:
Open: Closed:	Mon 9AM 3PM	Tue 9AM 3PM	Wed 9AM 3PM	Thu 9AM 3PM	Fri 9AM 3PM

Mailing Address:

1731 East Chase Street, Baltimore, MD 21213

Service Area:

Program Delivery

Eligibility:	Open to income eligible Baltimore city residents who are either: Homeowners whose name is on the water bill; tenants whose name is on the water bill and who pay the city directly for water and sewer service; tenants whose name is NOT on the water bill, who do NOT pay the city directly for water and sewer service and who can provide both: A lease that clearly states the tenant is responsible for paying water and sewer services separately from the rent AND A lease that clearly states the amount to be paid monthly by the tenant for those services or a copy of the monthly invoice for water and sewer services from the landlord or the landlord´s management company. Non-citizens and undocumented residents are eligible. Water4All Income Guidelines: Household income must be less than 200% of the Federal Poverty Guidelines. People ar welcome to reapply if their income or household size changes. Persons in family/household Program limit 1 $ 29,160.00 2 $ 39,440.00 3 $ 49,720.00 4 $ 60,000.00 5 $ 70,280.00 6 $ 80,560.00 7 $ 90,840.00 8 $ 101,120.00 For families/households with more than 8 persons, add $5,140 for each additional person.

Languages:	Language line.
Application Process:	Apply online at https://cityservices.baltimorecity.gov/Water4All/Initial-Eligibility-Check -Download the application from https://cityservices.baltimorecity.gov/Water4All/ -Call and request an application. Individuals can also walk-in to a Baltimore City CAP center for assistance. People should bring the required documents with them.
Payment methods:
Program Fees:	None.
Documents Required:	Proof of ID, copy of most recent water/sewer bill, proof of residency e.g. utility bill, proof of household gross income, W-2 form, SSI benefits letter, pension statement, unemployment determination letter, verification of medial assistance, food stamps or other public assistance programs, SSI benefits notice, verification of eligibility for social security, veterans/social security benefits, notarized letter of non-income, or notarized letter of non-occupancy form former co-owner or additional leaseholder.