INFORMATION AND ASSISTANCE: Offers in-person and over the phone assistance to individuals, families, and caregivers with questions and/or concerns regarding available long term support options and determining eligibility for public long term support programs and benefits. Connects individuals with information and referrals to other programs and benefits such as health promotion and disease prevention, transportation services, housing and income support programs, utility cut-off assistance, eviction prevention, and prescription medication expense assistance that may help people remain in the community. Provides benefits screening includes level of care determinations for Medicaid nursing facility and home and community-based service waiver programs.

Individuals may view the 2025 MAP Community Resources Directory online, https://bcg-prod.baltimorecountymd.gov/files/departments/aging/documents/bcda-2025-community-resource-guide.pdf  or by calling MAP in Baltimore County, 410-887-2594, to request a mailed Community Resources directory for city and county.