(Please close this window or tab to return to your search results.)

Program: Medical Baseline Program - Pacific Gas & Electric Company (PG&E)

Agency: Pacific Gas & Electric Company (PG&E)


Resource Number: 70107891
Description

A financial assistance program for residential PG&E customers who depend on power for certain medical needs.

The program offers two kinds of help:

  • An additional monthly allotment of energy at the lowest price on your current rate or a discount.
  • Extra notifications by telephone, text, and email before a PSPS. If you do not respond to these alerts, PG&E will make more attempts to notify you hourly. Or, PG&E will contact you in person if needed.



Program Phones:
877-660-6789
Residential Customer Service Center - English and Spanish
800-893-9555
Residential Customer Service Center - Chinese
800-298-8438
Residential Customer Service Center - Vietnamese
877-660-6789
Residential Customer Service Center - All Other Languages
7-1-1TTD/TTY
California Relay Service

Website: www.pge.com/en/account/billing-and-assistance/financial-assistance/medical-baseline-program.html

Location information
Sites offering this program
+ Medical Baseline Program ->
Medical Baseline Program  
Location: No physical address.
Program Hours:
Residential Customer Service Center:
Monday through Friday, 7 am - 7 pm;
Saturdays, 8 am - 5 pm
Description: Not applicable.
Disabilities Access: Not applicable.
Mailing Address: PG&E Billing Center - Medical Baseline, PO Box 8329, Stockton, CA 95208
Service Area:

Program Delivery
Eligibility: Eligibility is based on medical need, not income. Must be a PG&E customer. Must have a qualifying medical condition and/or require the use of a qualifying medical device to treat ongoing medical conditions. Only one Medical Baseline application per household is required.


Must be a full-time resident in the home, must be certified by a qualified medical practitioner for enrollment (A licensed physician, nurse practitioner, physician assistant, or person licensed pursuant to the Osteopathic Initiative Act).



Some examples of qualifying medical conditions include:

-Paraplegic, hemiplegic, or quadriplegic condition

-Multiple sclerosis with additional heating and/or cooling needs

-Scleroderma with additional heating needs

-Life-threatening illness or compromised immune system, and additional heating and/or cooling are needed to sustain life or prevent medical deterioration

-Asthma and/or sleep apnea



Some examples of qualifying medical devices include:

-Aerosol tent

-Air mattress/hospital bed

-Apnea monitor

-Breather machine (IPPB)

-Compressor/concentrator

-Dialysis machine

-Electronic nerve stimulator

-Electrostatic nebulizer

-Hemodialysis machine

-Infusion pump

-Inhalation pulmonary pressure

-Iron lung

-Left ventricular assist device (LVAD)

-Motorized wheelchair/scooter

-Oxygen generator

-Pressure pad

-Pressure pump

-Pulse oximeter/monitor

-Respirator (all types)

-Suction machine

-Total artificial heart (TAH-t)

-Ultrasonic nebulizer

-Vest/airway clearance system


Languages: Additional languages available through translation service, Spanish, Vietnamese, English, Chinese
Application Process: How to Apply:
You can apply online or by mail. The application can be downloaded and printed from the website, or you can request a paper copy by calling 800-743-5000.

Alternate Formats:
Materials are available in large print, Braille, and audio. To request one, email [email protected] with your name, mailing address, and phone number. Please allow 5-7 business days for processing. You can also request an alternate format by phone at 800-743-5000.

Recertification:
- Permanent qualifying medical condition: If your medical practitioner has certified that your condition is permanent, you only need to self-certify your eligibility once every two years.
- Non-permanent condition: You’ll complete a self-certification after the first year. For the year after that, you’ll need to recertify with your medical practitioner’s signature.
Payment methods:
Program Fees: No fee.
Documents Required: Have medical practitioner complete and sign Part B of the application form.
Service Area: Areas with electricity and/or gas services provided by PG&E.
Defined coverage area:
CA -Statewide



 

Agency Background

Programs at Pacific Gas & Electric Company (PG&E)

Arrearage Management Plan (AMP) - Pacific Gas & Electric Company (PG&E)
Backup Power Transfer Meter Program - Pacific Gas & Electric Company (PG&E)
Budget Billing - Pacific Gas & Electric Company (PG&E)
California Alternate Rates for Energy Program (CARE) - Pacific Gas & Electric Company (PG&E)
Customer Service - Pacific Gas & Electric Company (PG&E)
Electric Rate Plan Options - Pacific Gas & Electric Company (PG&E)
Energy Savings Assistance Program (ESA) - Pacific Gas & Electric Company (PG&E)
Enhanced Powerline Safety Settings (EPSS) - Pacific Gas & Electric Company (PG&E)
Family Electric Rate Assistance (FERA) - Pacific Gas & Electric Company (PG&E)
General Outage Support Hotel Discounts - Pacific Gas & Electric Company (PG&E)
Green Saver Program - Pacific Gas & Electric Company (PG&E)
Portable Battery Program - Pacific Gas & Electric Company (PG&E)
PSPS Community Resource Centers - Pacific Gas & Electric Company (PG&E)
Public Safety Power Shutoff Information - Pacific Gas & Electric Company (PG&E)
Relief for Energy Assistance through Community Help (REACH) - Pacific Gas & Electric Company (PG&E)
Residential Generator and Battery Rebate Program (GBRP) - Pacific Gas & Electric Company (PG&E)
Safety Action Center - Pacific Gas & Electric Company (PG&E)
Self-Identified Vulnerable Program - Pacific Gas & Electric Company (PG&E)
Smart Thermostat Rebate - Pacific Gas & Electric Company (PG&E)
SmartAC - Pacific Gas & Electric Company (PG&E)
Storm Inconvenience Bill Credit - Pacific Gas & Electric Company (PG&E)

Tax Status: Commercial
Legal Status: Commercial





Print to PDF
Make PDF