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Program: Family Electric Rate Assistance (FERA) - Pacific Gas & Electric Company (PG&E)

Agency: Pacific Gas & Electric Company (PG&E)


Resource Number: 7162705
Description

Program helps eligible customers pay their energy bills. Income-qualified customers get an 18 percent monthly discount on electric rates.




Program Phones:
800-743-5000
Main - FERA Program
877-302-7563Fax
7-1-1TTD/TTY
California Relay Service

Website: www.pge.com/en/account/billing-and-assistance/financial-assistance/family-electric-rate-assistance-program-fera.html
Email: [email protected]

Location information
Sites offering this program
+ PG&E CARE/FERA Program ->
PG&E CARE/FERA Program  
Location: No physical address.
Program Hours:
Residential Customer Service Center:
Monday through Friday, 7 am - 7 pm;
Saturdays, 8 am - 5 pm;
Sundays and after hours: 24-hour availability for emergencies and automated customer service
Description: Not applicable.
Disabilities Access: Not applicable.
Mailing Address: PO Box 29647, Oakland, CA 94604-9647
Service Area:

Program Delivery
Eligibility: To qualify for FERA as a PG&E customer, you must:
- Have a PG&E bill in your name (if you are a sub-metered tenant, an energy bill from the landlord must be in your name)
- Live at the address to which the discount applies
- Not be claimed by another person, other than your spouse, as a dependent on an income tax return
- Do not share an energy meter with another home
- Account for all sources of qualifying household income
- Meet the program income guidelines
- Provide proof of qualifying household income to remain on the program (after you enroll, PG&E may select you for income verification)


Qualifying for FERA based on household income - add all household members' incomes from all eligible sources for your total gross annual household income. Income must be below the guidelines listed below. Household income is calculated as income as of the date of application. Eligibility is not based on past income.

Income-Based Eligibility Guidelines (valid through 5/31/27):
Household size of 1-2: annual income of $43,281-$54,100
Household size of 3: annual income of $$54,641-$68,300
Household size of 4: annual income of $66,001-$82,500
Household size of 5: annual income of $77,361-$96,700
Household size of 6: annual income of $88,721-$110,900
Household size of 7: annual income of $100,081-$125,100
Household size of 8: annual income of $111,441-$139,300
Household size of 9: annual income of $122,801-$153,500
Household size of 10: annual income of $134,161-$167,700

Add $11,360-$14,200 for each additional person in the household.


Household income includes all taxable and nontaxable revenues from all people living in the home. It includes, but is not limited to, the following sources:
- Wages
- Salaries
- Interest and dividends
- Spousal and child support payments
- Public assistance payments
- Social Security and pensions
- Housing and military subsidies
- Rental income
- Self-employment income
- All employment-related, non-cash income
Languages: Additional languages available through translation service, Spanish, Vietnamese, English, Chinese
Application Process: Apply online or download the application and submit by mail, fax, or email. You may request an application by mail - call 866-743-2273. Applications in English, Spanish, Chinese, Vietnamese, and large print. If submitting application by email, write "FERA application" in the email's subject line. Remember to attach your application to the email.
Payment methods:
Program Fees: No fee.
Documents Required: Proof of income. Not required to submit an application.
Service Area: Areas with electricity and/or gas services provided by PG&E.
Defined coverage area:
CA -Statewide



 

Agency Background

Programs at Pacific Gas & Electric Company (PG&E)

Arrearage Management Plan (AMP) - Pacific Gas & Electric Company (PG&E)
Backup Power Transfer Meter Program - Pacific Gas & Electric Company (PG&E)
Budget Billing - Pacific Gas & Electric Company (PG&E)
California Alternate Rates for Energy Program (CARE) - Pacific Gas & Electric Company (PG&E)
Customer Service - Pacific Gas & Electric Company (PG&E)
Electric Rate Plan Options - Pacific Gas & Electric Company (PG&E)
Energy Savings Assistance Program (ESA) - Pacific Gas & Electric Company (PG&E)
Enhanced Powerline Safety Settings (EPSS) - Pacific Gas & Electric Company (PG&E)
General Outage Support Hotel Discounts - Pacific Gas & Electric Company (PG&E)
Green Saver Program - Pacific Gas & Electric Company (PG&E)
Medical Baseline Program - Pacific Gas & Electric Company (PG&E)
Portable Battery Program - Pacific Gas & Electric Company (PG&E)
PSPS Community Resource Centers - Pacific Gas & Electric Company (PG&E)
Public Safety Power Shutoff Information - Pacific Gas & Electric Company (PG&E)
Relief for Energy Assistance through Community Help (REACH) - Pacific Gas & Electric Company (PG&E)
Residential Generator and Battery Rebate Program (GBRP) - Pacific Gas & Electric Company (PG&E)
Safety Action Center - Pacific Gas & Electric Company (PG&E)
Self-Identified Vulnerable Program - Pacific Gas & Electric Company (PG&E)
Smart Thermostat Rebate - Pacific Gas & Electric Company (PG&E)
SmartAC - Pacific Gas & Electric Company (PG&E)
Storm Inconvenience Bill Credit - Pacific Gas & Electric Company (PG&E)

Tax Status: Commercial
Legal Status: Commercial





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