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Eligibility:
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Current or prospective PG&E customers.
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Languages:
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Translation services are available for multiple languages upon request. American Sign Language Interpreter available on request, Spanish, Vietnamese, English, Chinese
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Application Process:
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Customers can report outages, pay their bill, update their account information, and learn about financial assistance programs by calling or visiting the website. Customers can also use the website to locate a Neighborhood Payment Center.
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Payment methods:
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Program Fees:
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Call for fee and account balance information.
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Documents Required:
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Bring bill or 11 digit account number to make a payment at a Neighborhood Payment Center and retain the receipt for your records (you will need this if you contact PG&E about your payment).
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