SEWAGE ONSITE SUPPORT (SOS) CLEANUP PROGRAM: Provides free cleaning, disinfection, and disposal services at no cost to Baltimore City residential customers impacted by sewage damage caused by a capacity-related wet-weather event resulting from heavy or sustained rain. A capacity-related wet weather event occurs when at least ¼ inch of precipitation is recorded within a 24-hour period that causes the sewer lines to surcharge or overflow. If there is a light rain for 2-3 hours, moderate rain for 30-60 minutes or heavy rain for 15 minutes, there was likely a wet weather event. Does not provide services for damages caused by sewer basement backups that are not caused by capacity-related wet weather events. Non-wet weather backups include clogs caused by wet wipes, roots, fats, oil, and grease (FOG) or maintenance-related issues.
The residential property owner, tenant or property manager must call 311 or go to www.baltimorecity.gov/311-services to report the damage to DPW as soon as it is discovered. DPW will send an inspector to determine if the backup is due to a capacity related wet weather event. If it is, cleaning services will be offered, and if accepted the cleaning professionals will schedule a time to provide cleaning services. DPW contracts with cleaning professionals to provide SOS Cleanup services.
Services offered are:
Disinfect and Clean: Eliminate dangerous viruses, bacteria, and other microorganisms from affected areas and remove all affected property.
Dispose and Remove: Remove soiled carpet, flooring, furniture, and other affected property.
Deodorize: Use professional-grade odor removal equipment, technologies, and processes to tackle unpleasant aromas.
Dehumidify and Dry: Once hazardous materials and excess water has been removed and safely disposed of, completely dry and dehumidify affected areas.