Resource Number: 7332841
Description
* Processes applications for financial assistance for low-income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components
- Regular HEAP benefit: assists low-income individuals with the cost of heating their homes. Regular HEAP applications: Opened December 1, 2025 (Closed).
- Emergency HEAP benefit: assists low-income individuals facing a heat or heat-related energy emergency TBA. (closing date: April 10, 2026)
- Heating Equipment Repair or Replacement (HERR): assists low-income homeowners repair/replace their furnaces. Heating Equipment Repair or Replacement applications. (closing date: April 10, 2026)
- Heating Equipment Clean & Tune: provides equipment inspections and cleanings before the start of the heating season. Heating Equipment Clean & Tune Component Applications.
- Cooling Assistance: provides cooling assistance (vendor-installed air conditioner or fan) to HEAP-eligible households. Must complete a paper Cooling Assistance Application. TBA (closing date: June 5, 2026)
Monroe County Department of Human Services Westfall Road
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Location:
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111 Westfall Road
Rochester, NY 14620
(Map)
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Site Hours:
M-F 8:00AM-4:00PM.
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Mailing Address:
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111 Westfall Road, Rochester, NY 14620
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Eligibility:
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Low-income or recipient of Temporary Assistance and/or SNAP benefits. Income guidelines apply. Furnace repair: home must be owner-occupied. For cooling assistance, must qualify for HEAP.
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Application Process:
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Regular HEAP benefits: Apply by paper application or online during HEAP Season.
If HEAP Season is closed:
-Non-Temporary Assistance SNAP recipient households may call 753-2740 for heat/utility emergencies.
-Temporary Assistance households, call 753-2750 for heat/utility emergencies.
HEAP Emergency benefits: Must apply over the phone or in person. Must have already received a regular HEAP benefit.
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Program Fees:
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No fee for services.
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Documents Required:
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Call for information.
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Service Area:
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Monroe County.
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| NY | -Monroe County | | |
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Verification
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Last Verified On:
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8/12/2024
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Programs at Monroe County Department of Human Services