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Program: Sacramento County Department of Child Support Services - Ombudsperson Program and Complaint Resolution Process

Agency: Sacramento County Department of Child Support Services


Resource Number: 74943340
Description

Ombudsperson can assist with child support services by:

  • Explaining clients' rights and responsibilities
  • Helping to resolve issues with the client's case
  • Explaining the Complaint Resolution Process
  • Helping to request and prepare for a State Hearing that results from the Complaint Resolution Process

View the Request for Complaint Resolution Form.




Program Phones:
916-875-7320
Ombudsperson Unit
866-901-3212
Local Child Support Agency (LCSA) - Toll Free

Website: childsupportservices.saccounty.gov/Pages/Ombudsperson-Program-and-Complaint-Resolution.aspx
 Email: [email protected]

Location information
Sites offering this program
+ Ombudsperson Program ->
Ombudsperson Program  
Location: 3701 Power Inn Road
Sacramento, CA 95826 (Map)
Program Hours:
Office Hours: Monday through Friday, 8 am - 5 pm
Description: Located at the intersection of Power Inn Road and Ramona Avenue, across from the William R. Ridgeway Family Relations Courthouse. Enter office lobby to the left.
Bus Service: SacRT Bus 211. Stop ID: 4379. Distance from bus stop to destination is 0.8 miles.
Public Transportation SacRT Light Rail Gold Line.
Disabilities Access: Fully accessible to individuals using mobility aids. Designated, accessible parking spaces.
Mailing Address: PO Box 269112, Sacramento, CA 95826
Service Area:

Program Delivery
Eligibility: Those who have a complaint against a Local Child Support Agency (LCSA) for any action or inaction, and all the following apply:
1. The person's request for complaint resolution was made within 90 days from the date they knew or should have known about the subject of their complaint.
2. The person has already spoken to a Customer Service Representative, a caseworker, or a supervisor.
3. The person is not satisfied with the results.
Languages: Website translation available, translation services available for multiple languages, American Sign Language Interpreter available on request, English
Application Process: Call or email the Ombudsperson Unit.
Individuals may also make a complaint in writing by completing and submitting a Request for Complaint Resolution Form, or by calling the Local Child Support Agency directly.
Payment methods:
Program Fees: No fee.
Documents Required: Call for details.
Service Area:
Defined coverage area:
CA-Sacramento County


Custom fields
American Sign Language AccessibilityAmerican Sign Language Interpreter available on request.
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Agency Background

Programs at Sacramento County Department of Child Support Services
Sacramento County Department of Child Support Services - Child Support Services and Information
Tax Status: None or unknown
Legal Status: Government - County
Funding: Federal; State.





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