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Eligibility:
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You must be a residential customer and meet all the following requirements:
-Be enrolled in one of PG&E's financial assistance programs (CARE or FERA)
-Owe at least $500 or more on your gas and electric bill, or owe at least $250 or more on your gas bill (applies to gas-only customers)
-Be more than 90 days past due
-Be a PG&E customer for at least 6 months
-Have made at least one on-time payment
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Languages:
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Additional languages available through translation service, Spanish, Vietnamese, English, Chinese
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Application Process:
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Apply online:
1. Log into your PG&E account online
2. Go to your My Account dashboard.
3. Under "Assistance Programs," click "AMP program."
4. If you receive the "You are eligible for the AMP program" message, click the "Enroll Now" button.
5. Read the required acknowledgement
6. Click "I Acknowledge"
7. "You're enrolled in the AMP program."
Apply by phone:
1. Call Customer Service. The automated service will inform you if you are eligible for the Arrearage Management Plan (AMP).
2. Eligible customers can apply by phone through our automated enrollment service or with a customer service representative.
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Payment methods:
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Program Fees:
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No application fee.
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Documents Required:
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Call for documents required for application.
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