The PG&E Vulnerable Customer Program offers the Vulnerable Customer Program for households where electric or gas service disconnection could pose a serious health or safety risk.

Services include:

• Temporary protection from disconnection for nonpayment for customers with verified serious medical conditions
• In-person visit and physical notice delivered 48 hours before disconnection
• Vulnerable Customer status that lasts 90 days, with an option to request a one-year extension

Additional notes:

Eligibility requires submission of the Vulnerable Customer Application. Customers may self-certify for initial protection and must reapply for extensions.

Web pages

• Home - https://www.pge.com/
• Vulnerable Customer Information and Application - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/vulnerable-customer-status.html