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Program: HOW TO FILE A CLAIM FOR DAMAGES - PG&E

Agency: PACIFIC GAS AND ELECTRIC COMPANY



Description

PG&E provides information on how to file a claim for damages.


If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under PG&E's Safety Net program. This program provides a payment of $25 - $100, which PG&E pays automatically about 60 days following the storm outage.

Web pages




Program Phones:
800-743-5000
Main
800-743-5000Business Line

Website: www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Program Information
HOW TO FILE A CLAIM FOR DAMAGES - PG&E  
Location: 300 Lakeside Drive
Oakland, CA 94612 (Map)


Program Hours:
Mon-Fri 7am-7pm; Sat 8am-5pm
Saturday, 8 a.m. - 5 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service
Service Area:

Program Delivery
Eligibility: Adults Families Females Males
Languages: Cantonese, Mandarin, Spanish, Vietnamese, English
Program Fees: Free
Documents Required: CARE customer are asked to follow the instructions on the letter by listing all members of your household. Complete the form. Then, provide copies of income documents for every member of your household with an income. When you’re finished, mail or fax the completed form and documents to the CARE Program in the envelope provided.


Custom fields
Disabilities Access - check all that applyNOT APPLICABLE – service is online or via phone or text
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