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Program: Self-Identified Vulnerable Program - Pacific Gas & Electric Company (PG&E)

Agency: Pacific Gas & Electric Company (PG&E)


Resource Number: 78450138
Description

A support program for PG&E customers whose health or safety would be at risk during an outage and who do not qualify for the Medical Baseline Program.

Support includes:

  • Proactive outreach and support during Public Safety Power Shutoffs (PSPS), major emergencies, and multi-day outages

  • Doorbell rings or a door hanger from PG&E if you do not respond to previous PSPS notifications

  • Extra notice before power is turned off due to nonpayment

  • Increased levels of support for rebates, discounts, and other programs





Program Phones:
877-660-6789
Residential Customer Service Center - English and Spanish
800-893-9555
Residential Customer Service Center - Chinese
800-298-8438
Residential Customer Service Center - Vietnamese
7-1-1TTD/TTY
California Relay Service

Website: www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/vulnerable-customer.page

Location information
Sites offering this program
+ Medical Baseline Program ->
Medical Baseline Program  
Location: No physical address.
Program Hours:
Residential Customer Service Center:
Monday through Friday, 7 am - 7 pm;
Saturdays, 8 am - 5 pm
Description: Not applicable.
Disabilities Access: Not applicable.
Mailing Address: PG&E Billing Center - Medical Baseline, PO Box 8329, Stockton, CA 95208
Service Area:

Program Delivery
Eligibility: Households with one or more individuals who have self-certified that they have a serious illness or condition that could become life-threatening if their gas or electric service is disconnected.
Languages: Additional languages available through translation service, Spanish, Vietnamese, English, Chinese
Application Process: Self-enroll by visiting MY Account. Call if you have questions or need assistance enrolling.
Payment methods:
Program Fees: No fees.
Documents Required: No documents required.
Service Area: Areas with electricity and/or gas services provided by PG&E.
Defined coverage area:
CA -Statewide



 

Agency Background

Programs at Pacific Gas & Electric Company (PG&E)

Arrearage Management Plan (AMP) - Pacific Gas & Electric Company (PG&E)
Backup Power Transfer Meter Program - Pacific Gas & Electric Company (PG&E)
Budget Billing - Pacific Gas & Electric Company (PG&E)
California Alternate Rates for Energy Program (CARE) - Pacific Gas & Electric Company (PG&E)
Customer Service - Pacific Gas & Electric Company (PG&E)
Electric Rate Plan Options - Pacific Gas & Electric Company (PG&E)
Energy Savings Assistance Program (ESA) - Pacific Gas & Electric Company (PG&E)
Enhanced Powerline Safety Settings (EPSS) - Pacific Gas & Electric Company (PG&E)
Family Electric Rate Assistance (FERA) - Pacific Gas & Electric Company (PG&E)
General Outage Support Hotel Discounts - Pacific Gas & Electric Company (PG&E)
Green Saver Program - Pacific Gas & Electric Company (PG&E)
Medical Baseline Program - Pacific Gas & Electric Company (PG&E)
Portable Battery Program - Pacific Gas & Electric Company (PG&E)
PSPS Community Resource Centers - Pacific Gas & Electric Company (PG&E)
Public Safety Power Shutoff Information - Pacific Gas & Electric Company (PG&E)
Relief for Energy Assistance through Community Help (REACH) - Pacific Gas & Electric Company (PG&E)
Residential Generator and Battery Rebate Program (GBRP) - Pacific Gas & Electric Company (PG&E)
Safety Action Center - Pacific Gas & Electric Company (PG&E)
Smart Thermostat Rebate - Pacific Gas & Electric Company (PG&E)
SmartAC - Pacific Gas & Electric Company (PG&E)
Storm Inconvenience Bill Credit - Pacific Gas & Electric Company (PG&E)

Tax Status: Commercial
Legal Status: Commercial





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