Resource Number: 80395097
Alternate name: Maryland Department of Human Resources; DHR; DHS

Description
CUSTOMER SERVICE: Provides support and assistance to DHS customers who may have a concern, inquiry or complaint related to SNAP, TCA, TDAP, OHEP, Child Support, and other services. Individuals may contact the DHS Customer Service Department by phone or using the website link https://dhs.maryland.gov/about-dhs/customer-service/. If someone is unable to reach Customer Service by phone, it is recommended individuals submit a request online, individuals should expect a response from DHS within 72 hours. The online link can also be used to inform DHS of lapses in redetermination due to the form being delivered/mailed to the customer's home after the redetermination deadline. An additional level of support is available through the DHS Department of Constituent Services. The DHS Department of Constituent Services may be contacted if a person wants to report dissatisfaction with DSS' handling of their case, have a matter to resolve related to DSS/DHS benefits, or file a complaint about service delivery.

DISCRIMINATION COMPLAINTS: Receives complaints of discrimination because of race, color, age, sex, national origin, political beliefs, disability or religion.

WELFARE FRAUD: Persons can report suspected welfare fraud in Maryland. Complaints can be made online at https://dhs.maryland.gov/office-of-the-inspector-general/welfare-fraud-complaint-form/#:~:text=To%20ensure%20that%20your%20complaint,%2D800%2D332%2D6347 or by calling 1-800-332-6347.

DHR QUESTIONS: Assists individuals with questions about the DHR services and application process. Individuals who lost benefits or have had other issues can request an appeal hearing, for more information visit https://dhs.maryland.gov/documents/DHR%20Forms/FIA%20Forms/English/Other-Forms/3%20Request%20Appeal%20for%20Hearing/DHS_FIA_334-Request-For-Fair-Hearing-4.1.2021-fillable.pdf

CUSTOMER SERVICE: The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with service that is friendly and courteous, timely and responsive, accurate and convenient and truthful and transparent. A survey about customer service experiences can be found, https://www.maryland.gov/pages/customerservice.aspx

Customers experiencing technical difficulties with the website can submit a request for technical assistance https://dhs.maryland.gov/about-dhs/customer-service/technical-assistance/


Applicants with questions or concerns can submit an online contact request by visiting https://dhs.maryland.gov/about-dhs/customer-service/

Program Phones: 800-332-6347 Main/Constituent Services 888-963-3468 Online Services, Payments, and Technical Issues 410-990-1090 Online Services, Payments, and Technical Issues 800-332-6347 Report Fraud 800-735-2258 TTY

Website: dhs.maryland.gov/about-dhs/customer-service/ Email: [email protected]