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Program: California Department of Health Care Services - CalAIM - Enhanced Care Management

Agency: California Department of Health Care Services


Resource Number: 80867234
Alternate name: Medi-Cal Transformation Initiatives, CalAIM, ECM

Description

Provides case management for Medi-Cal enrollees with complex needs. Enrollees are assigned a Lead Care Manager who will work with their doctors, specialists, mental health providers, and other care staff to ensure necessary care is provided.

Enhanced Care Management services may include:

  • Coordinating care based on the individual's specific medical and social needs
  • Helping individuals understand and manage medications
  • Helping individuals schedule appointments
  • Finding and applying for services in the individual's community
  • Working with individuals and their families to improve their health



Program Phones:
800-430-4263
Medi-Cal Managed Care Health Care Options - To Switch Plans/Pick a Plan/Enrollment Locations
800-407-4627
Anthem Blue Cross Customer Care Center for Medi-Cal Managed Care
800-675-6110
Health Net Medi-Cal Member Services
833-721-6012 option 2
Kaiser Permanente - Referrals for Community Supports
888-665-4621
Molina Healthcare Medi-Cal Member Services

Website: calaim.dhcs.ca.gov/

Location information
Sites offering this program
+ Enhanced Care Management ->
Enhanced Care Management  
Location: No physical address.
Program Hours:
Health Care Options: Monday through Friday, 8 am - 5 pm
Description: Not applicable.
Disabilities Access: Not applicable.
Mailing Address: No mailing address.
Service Area:

Program Delivery
Eligibility: Enrolled in Medi-Cal Managed Care and meet the criteria provided below:
Adults are eligible if they meet one or more of the following criteria:
- Are homeless or don’t have a stable place to live
- Are at risk for avoidable hospital or emergency department care.
- Have a serious mental health condition or struggle with drug or alcohol use
- Are transitioning from incarceration
- Are at risk of entering a nursing home or facility
- Are staying in a nursing home or facility and need help to transition back to the community
- Are pregnant or have had a baby in the last year and are Black, American Indian, Alaska Native, or Pacific Islander

Children, or youth under 21, are eligible if they meet one or more of the following criteria:
- Are homeless or don’t have a stable place to live
- Are at risk for avoidable hospital or emergency department care.
- Have a serious emotional or mental health condition or struggle with drug or alcohol use
- Are part of California Children’s Services (CCS) or Whole Child Model (WCM) and have additional social needs. This can include, but is not limited to, food, stable housing, or transportation. Or they are having a mental health or substance use crisis, or have had recent contact with police.
- Are in foster care now or have a history of being in a child welfare program or foster care
- Are transitioning from incarceration
- Are pregnant or have had a baby in the last year and are Black, American Indian, Alaska Native, or Pacific Islander

An Individual or Family Experiencing Homelessness is defined as:
- An individual or family who lacks adequate nighttime residence
- An individual or family with a primary residence that is a public or private place not designed for or ordinarily used for habitation.
- An individual or family living in a shelter
- An individual exiting an institution into homelessness
- An individual or family who will imminently lose housing in the next 30 days
- Unaccompanied youth and homeless families and children and youth defined as homeless under other federal statutes, or
- Individuals fleeing domestic violence

Please note: Enhanced Care Management benefit is optional to members, even if they qualify.
Languages: English
Application Process: Medi-Cal health plans will determine whether a member is qualified to receive Enhanced Care Management (ECM). If qualified, the Enhanced Care Management provider will reach out to the member to discuss the benefit.

Members can contact their health plan and ask to see if they qualify by calling the number on the back of their insurance card or by having their health and social services provider submit a referral to their health plan.
Payment methods: Accepts Medi-Cal
Program Fees: Fees vary based on services received.
Documents Required: Medi-Cal ID.
Service Area:
Defined coverage area:
CA -Statewide



 





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