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Eligibility:
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To qualify, you must meet the following criteria:
You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
Your PG&E residential account is in good standing at the time of the outage and when PG&E issues payment (typically 45-60 days after the event).
You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.
If you are eligible, you do not need to apply. You will automatically receive a bill credit on your PG&E Energy Statement.
Who is not eligible?
You are not eligible to receive a Storm Inconvenience Payment if:
You are a business, agricultural, multi-family building common areas, or any other non-residential account, including streetlights.
Your PG&E account is inactive on the days you were impacted.
The power outage you experienced was less than 48 consecutive hours.
The power outage was due to a Public Safety Power Shutoff or a natural disaster, such as an earthquake or wildfire.
You live in an area where access to PG&E electric facilities was blocked due to mudslides, road closures, or other issues.
Your equipment prevented PG&E from restoring your power and extended your outage, such as service drop or faulty weatherheads.
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